Corrections log
Every mistake we made. In public.
Last verified 13 Jul 2026 · Source v304 public corrections discipline + 7-day fix SLA · Publisher: CA Capital Limited (company no. 10848369)
When SortedUK gets something wrong, we publish the correction here — dated, sourced, with what was wrong, why, and what we changed. No other UK consumer-help platform does this in public. We think it's the single most honest thing we can do.
SortedUK corrections · cumulative since launch
44
Public corrections to date
100%
Published within 7 days
0
Hidden, paywalled or quietly removed
Why we publish this publicly.
Most UK consumer-help platforms quietly edit their pages when they get something wrong. The page improves; the mistake disappears. The reader has no way to know what was once wrong. There is no audit trail.
SortedUK takes the opposite approach. Every correction is logged here with the date, the page affected, what was wrong, why it was wrong, what we changed, and how we know. If you read something on Sorted today, you can check whether the underlying claim has been corrected. If we say a benefit rate is £230.25/week, you can see when we verified it and whether we previously had a different number.
This is the only way to be trusted by readers, regulators and journalists at the same time. An untracked correction is a marketing edit. A published correction is accountability.
Corrections, newest first
44 entries · all dated
16 July 2026
Our claim builder still sent Scottish and Northern Ireland disability and carer claimants to the DWP
Pages: /prepare, /check-my-benefits, /passport, /biggest-opportunity
Two earlier fixes on 16 July reached the guides, the shared registries and five money-finder scanners — but four more surfaces still routed PIP, Attendance Allowance and Carer’s Allowance to the DWP, including /prepare, the step-by-step builder that actually assembles the application.
On /prepare the PIP, Attendance Allowance and Carer’s Allowance claim-builder tasks gave only the DWP or GOV.UK route, with no devolution note at all — so a Scottish user building an Attendance Allowance claim was told to ring the DWP line 0800 731 0122 for a benefit that in Scotland is Pension Age Disability Payment and closed to new DWP claims, and a Northern Ireland user was pointed at GOV.UK when in Northern Ireland the benefit is run by the Department for Communities. Three more scanners — /check-my-benefits, /passport and /biggest-opportunity — already carried the Scotland note from an earlier sweep but were still missing the Northern Ireland route. This is the same “guides get swept, tools do not” drift caught earlier the same day, on the surfaces those passes had not yet reached. We tag it material: a wrong route on the very surface that builds the claim can block or delay money someone is entitled to.
What we changed16 July 2026: added both the Scotland and Northern Ireland claim routes to the PIP, Attendance Allowance and Carer’s Allowance tasks on /prepare (and the Northern Ireland route to the DLA-for-children task, which already had the Scotland note); and added the Northern Ireland route to the Attendance Allowance, PIP and Carer’s Allowance entries on /check-my-benefits, /passport and /biggest-opportunity, which already carried the Scotland note. Northern Ireland route: the Department for Communities via nidirect — the Disability and Carers Service on 0800 587 0912 for Attendance Allowance and Carer’s Allowance, the PIP Centre on 0800 012 1573 for PIP. Scotland route: Social Security Scotland at mygov.scot (Pension Age Disability Payment, Adult Disability Payment, Carer Support Payment). The shared registries (assets/official-links.js, data/rules/uk-rules.json) already held the correct routes and the jurisdiction-trap rule from the earlier 16 July fixes — this was hand-coded scanner and claim-builder copy that had drifted from the single source of truth.
Sourcemygov.scot — Pension Age Disability Payment, Adult Disability Payment, Carer Support Payment (Attendance Allowance and Carer’s Allowance closed to new DWP claims in Scotland). Department for Communities — Personal Independence Payment Centre (new claims 0800 012 1573) and Disability and Carers Service (Attendance Allowance, Carer’s Allowance — 0800 587 0912), communities-ni.gov.uk; nidirect — Attendance Allowance, Carer’s Allowance, Personal Independence Payment. Cross-checked against this site’s own assets/official-links.js and data/uk-rates.json registries. All read 16 July 2026.
16 July 2026
Our money-finder scanners named Attendance Allowance and Carer’s Allowance to Scottish users without the Scotland route
Pages: /opportunity-engine, /uk-money-map, /better-off, /check-my-life, /parent-care
Our benefit guides and our shared data registries correctly say that in Scotland these benefits are devolved — but five of our “money you may be owed” scanners hand-code their own card copy, and that copy had drifted behind the registry.
In Scotland, new claims for Attendance Allowance are now Pension Age Disability Payment and Carer’s Allowance is now Carer Support Payment, both paid by Social Security Scotland (same rates). Our guide pages, and both shared registries (assets/official-links.js and data/uk-rates.json), already say this correctly. But the money-finder scanners write their own card text, and it had rotted quietly: they surfaced Attendance Allowance and Carer’s Allowance by their English names, with DWP framing, to a Scottish audience, with no Scotland flag — even though the sibling Cold Weather Payment and Winter Fuel Payment cards in the same lists already carried theirs from an earlier sweep. One scanner (/check-my-life) additionally still showed the 2024/25 Attendance Allowance rate (£72.65–£108.55 a week) instead of the current 2026/27 figure. We tag this material: a Scottish pensioner or carer could act on the English scheme name and be sent to a government that no longer takes the claim, and an understated rate makes an entitlement look smaller than it is.
What we changed16 July 2026: added the Scotland devolution note (Attendance Allowance → Pension Age Disability Payment; Carer’s Allowance → Carer Support Payment; Social Security Scotland, same rates, apply at mygov.scot) to the Attendance Allowance and Carer’s Allowance cards on /opportunity-engine, /uk-money-map, /better-off and /parent-care; and on /check-my-life corrected the stale Attendance Allowance rate to £76.70–£114.60 a week (2026/27) and added the same Scotland note. The shared registries were already correct — this was page copy that had drifted from the single source of truth, which our own data standard forbids.
SourceGOV.UK — Attendance Allowance; mygov.scot — Pension Age Disability Payment and Carer Support Payment (Attendance Allowance and Carer’s Allowance closed to new claims in Scotland; Pension Age Disability Payment national launch April 2025 with case transfer complete by end 2025); DWP Benefit and pension rates 2026/27 (Attendance Allowance £76.70 / £114.60 a week). Cross-checked against this site’s own assets/official-links.js and data/uk-rates.json registries. All read 16 July 2026.
16 July 2026
We sent Northern Ireland claimants for PIP, Attendance Allowance and Carer’s Allowance to the wrong government
Pages: /personal-independence-payment, /attendance-allowance, /attendance-allowance-form, /carers-allowance, /carers-credit, /pip (+ assets/official-links.js, data/rules/uk-rules.json)
Our disability and carer guides correctly named the Scottish routes — but told Northern Ireland readers to phone the DWP or use the GOV.UK claim. In Northern Ireland those benefits are run by a different government.
Earlier sweeps hunted for Scotland renames (Attendance Allowance → Pension Age Disability Payment, PIP → Adult Disability Payment, Carer’s Allowance → Carer Support Payment) and fixed them. They missed a quieter but equally harmful pattern: Northern Ireland. PIP, Attendance Allowance, Carer’s Allowance and Carer’s Credit all exist in Northern Ireland at the same rules and rates — but they are delivered by the Department for Communities, not the DWP, so GOV.UK does not take the claim and the DWP helplines do not reach the right office. Several of our pages said the opposite in as many words: the Attendance Allowance guide told readers “in England, Wales and Northern Ireland, call the Attendance Allowance helpline free on 0800 731 0122” (the England-and-Wales DWP line); the Carer’s Allowance guide said “in England, Wales and Northern Ireland, apply online at gov.uk/carers-allowance”; and the PIP helper listed GOV.UK as the “official claim portal for England, Wales and Northern Ireland”. A person in Belfast following those instructions would ring a line that cannot start their claim, or fill in a form the wrong department never receives. We tag this material: it is money someone is entitled to, and a wrong route delays or blocks the claim.
What we changed16 July 2026: on every affected page we replaced “England, Wales and Northern Ireland” with “England and Wales” for the DWP route and added the correct Northern Ireland route — PIP: the PIP Centre on 0800 012 1573 (new claims) / 0800 587 0932 (existing), via nidirect; Attendance Allowance, Carer’s Allowance and Carer’s Credit: the Disability and Carers Service on 0800 587 0912, via nidirect. Added a red “read this first if you live in Northern Ireland” box to the claim sections, a new FAQ and JSON-LD answer on the PIP page, and Northern Ireland lines to each Source Verification Panel (re-stamped 16 July 2026). Updated the shared assets/official-links.js registry (the PIP, Attendance Allowance and Carer’s Allowance entries) and recorded a new disability_carer_benefits.claim_route.northern_ireland rule in the canonical data/rules/uk-rules.json registry — with a jurisdiction trap and forbidden-assertion patterns, so the build scanner now flags any page that names one of these benefits without the Northern Ireland route.
SourceDepartment for Communities — Personal Independence Payment Centre (new claims 0800 012 1573; existing 0800 587 0932) and Disability and Carers Service (Attendance Allowance, Carer’s Allowance, Carer’s Credit — 0800 587 0912), communities-ni.gov.uk, both pages updated 15 June 2026. nidirect — Personal Independence Payment, Attendance Allowance, Carer’s Allowance. All read 16 July 2026.
16 July 2026
The devolution fixes had reached the guides — but not the “apply” engines that route the claim
Pages: /apply, /prepare, assets/official-links.js (+ /blue-badge-appeal, /universal-credit-sanctions)
Our dedicated guides name the right Scottish and Northern Irish routes. The two tools that actually build a person’s claim — and the shared link registry that feeds them — still pointed several claimants at the wrong government.
A rule-and-devolution sweep checked the claim engines that the earlier page-focused passes never reopened: /apply (the “apply for what you’re owed” directory) and /prepare (the step-by-step claim builder), plus the shared assets/official-links.js registry that feeds both. Several benefits that are devolved were still routed as if the whole UK claimed them the same way. DLA for children: the claim builder sent a Scottish parent to the DWP form with no mention that DLA for children was replaced by Child Disability Payment from Social Security Scotland — the same class of defect as the Attendance Allowance one logged on 12 July. Healthy Start: both tools pointed a Scottish family at the NHS Healthy Start site, which does not operate in Scotland — the more generous Best Start Foods is the Scottish route. Funeral Expenses Payment: the registry gave the DWP claim line with no note it is the Funeral Support Payment in Scotland. Blue Badge: the tools and the appeal page’s CTA sent a Northern Irish reader to GOV.UK, which covers England, Scotland and Wales only — NI applies through nidirect. Access to Work gave no Northern Ireland route, and the NHS prescription prepayment certificate was offered UK-wide without noting prescriptions are free outside England. On /universal-credit-sanctions, the hardship-payment claim route gave only the GB helpline, with no note that UC in Northern Ireland runs through the Department for Communities. We tag this material: these are the surfaces that send a person to make the claim, so a wrong route here is a claim made to a government that cannot process it.
What we changed16 July 2026: added the Scottish claim route (Child Disability Payment — mygov.scot / 0800 182 2222) to the DLA-for-children entries in /apply, /prepare and official-links.js; added Best Start Foods (Scotland) to the Healthy Start entries in the same three; added Funeral Support Payment (Scotland) to the Funeral Expenses Payment registry entry; added the Northern Ireland nidirect route to Blue Badge in /apply, /prepare, official-links.js and the /blue-badge-appeal CTA; added the NI (Department for Communities) route to Access to Work in both engines; noted that NHS prescriptions — and PPCs — are England-only; and added an NI hardship-payment note to /universal-credit-sanctions. Recorded all seven rules in the canonical data/rules/uk-rules.json registry with jurisdiction traps so the build scanner enforces them from now on. We did not add a /what-changed entry for the devolution facts: each was already logged there under the date it changed, and a fresh entry would misstate the timing.
SourceGOV.UK — Apply for or renew a Blue Badge (“There’s a different way to apply if you’re in Northern Ireland”). mygov.scot — Child Disability Payment, Best Start Grant and Best Start Foods, Funeral Support Payment. nidirect — Access to Work (NI) and Universal Credit. NHS BSA — Help with NHS prescription costs (charges apply in England only). All read 16 July 2026.
16 July 2026
The dead Warm Home Discount rule in a third wording — on the flagship benefits checker
Pages: /check-my-benefits (+ /opportunity-engine, /passport)
Two earlier sweeps killed the scrapped Warm Home Discount test by searching for its wording. Our main benefits checker phrased the same dead rule differently — so both searches walked straight past it.
The corrections below fixed the scrapped Warm Home Discount “high energy” property test by searching first for one scanner’s phrase (“home energy profile”) and then for the phrase the other tools used (“high energy costs”). An independent rule-and-devolution sweep found the same dead rule surviving in a third wording that neither search could match — and it was on /check-my-benefits, the flagship checker most people actually use. There the scrapped test was written into the eligibility code: the £150 was offered only to a “Broader Group — low-income households with vulnerable members (children, disability, pension age)”. So a working-age single adult on Universal Credit, in an ordinary home, with no children and no disability, was shown nothing — told to their face they did not qualify for money that is now theirs. From the 2025/26 scheme year the property and vulnerability tests were both removed: a qualifying means-tested benefit is enough. The same checker also sent Scottish readers to closed or wrong routes — Attendance Allowance, PIP, Carer’s Allowance and Healthy Start with no mention of Pension Age Disability Payment, Adult Disability Payment, Carer Support Payment or Best Start Foods — still named the Discretionary Housing Payment without noting it became the council-run Crisis and Resilience Fund in England on 1 April 2026, and quoted a Carer’s Allowance earnings limit of £151 a week when the 2026/27 figure is £204. Separately, /opportunity-engine still described the Winter Fuel Payment as “for State Pension age people on Pension Credit” — the means test the government reversed. We tag this material: the flagship half can stop a low-income household claiming £150, and the devolution half points Scottish claimants at the wrong government.
What we changed16 July 2026: rewrote the Warm Home Discount check in /check-my-benefits so that any household on a qualifying means-tested benefit (Universal Credit, Housing Benefit, income-related ESA, income-based JSA) qualifies with no property or vulnerability test, plus a low-income “worth checking” fallback for Income Support / Savings Credit; added Scotland routing notes to Attendance Allowance (→ Pension Age Disability Payment), PIP (→ Adult Disability Payment), Carer’s Allowance (→ Carer Support Payment) and Healthy Start (→ Best Start Foods); added the England Crisis and Resilience Fund rename to the Discretionary Housing Payment and local-welfare cards; corrected the Carer’s Allowance earnings limit from £151 to £204; and re-stamped the page (verified 16 July 2026). On /opportunity-engine rewrote the Winter Fuel Payment card to the post-reversal rule (almost all pensioners, Pension Credit no longer required, clawed back over £35,000) and pointed it at /winter-fuel-payment. On /passport added the same Scotland routing notes to the Attendance Allowance, PIP, Carer’s Allowance, Healthy Start and Cold Weather cards and corrected the free TV Licence value from £169 to £180. We did not add a /what-changed entry: every underlying rule change is already logged there under the date it happened, so a new entry would misstate the timing. The published registries (data/uk-rates.json, assets/official-links.js) already held the correct position — this was drift in the page tools, and a reminder that a phrase-based search misses every surface that states the same wrong rule in different words.
SourceGOV.UK — Warm Home Discount: eligibility statement, England and Wales, 2025 to 2026 (Core Group 2 property high-cost-to-heat threshold removed; any qualifying means-tested benefit is now enough; ~2.3 million more households in scope). GOV.UK — Winter Fuel Payment (Pension Credit not required; income over £35,000 recovered). Social Security Scotland / mygov.scot — Pension Age Disability Payment (nationwide from 22 April 2025), Adult Disability Payment, Carer Support Payment, Best Start Foods. Carer’s Allowance earnings limit £204/week 2026/27. All read 16 July 2026.
16 July 2026
A scrapped earnings limit still gating free school meals — and a Scottish payment we understated
Pages: /check-my-benefits, /grants, /opportunity-engine, /uk-money-map
Our benefits checker still explained free school meals using the £7,400 earnings limit that no longer decides who gets a meal — and two money maps understated a Scottish family payment and named the wrong cold-weather scheme for Scotland.
A further pass of the 16 July rule-and-devolution sweep checked the personalised tools the earlier pass had not reopened. Three drifts remained. (1) Free school meals. In England, from the 2026/27 school year every child in a Universal Credit household qualifies whatever the family earns — the old £7,400 earnings limit no longer decides who gets a meal (it now only marks the “targeted” group that also gets pupil premium and holiday funding). Our guide said this correctly, but the explanation inside /check-my-benefits still told readers the criterion was “Universal Credit with net earnings under £7,400/year”, and the grants finder (/grants) carried the same stale gate (a UC household “under £7,400/year after tax”). The checkers’ own logic already offered the meal to anyone on UC, so no family was hidden from it — but a careful reader earning more than £7,400 could have read our words and ruled themselves out of roughly £500 a year per child. We tag this material for that reason. (2) Best Start Foods (Scotland). Two money maps (/opportunity-engine and /uk-money-map) showed the Scottish payment at a stale £5.30 a week. The current rate is £22.40 every 4 weeks in pregnancy and for each child aged 1–3 (about £5.60 a week) and £44.80 every 4 weeks for a baby under 1 — so we understated what a Scottish family is owed. (3) Cold Weather Payment in Scotland. The same two tools offered a Scottish user the £25 Cold Weather Payment with no note that Scotland does not run it — it is replaced by the Winter Heating Payment, a guaranteed £62 a year paid automatically. Both are paid without a claim, so no money was lost, but the information was wrong for Scotland.
What we changed16 July 2026: rewrote the free school meals explanation in /check-my-benefits and /grants to state the England 2026/27 rule (every Universal Credit household qualifies whatever you earn; £7,400 or less additionally brings pupil premium and holiday funding) and that Scotland, Wales and NI run their own schemes. Corrected the Best Start Foods figure in /opportunity-engine and /uk-money-map to £22.40 / £44.80 every 4 weeks, and added the Scottish position to the Cold Weather Payment card in both (Winter Heating Payment — a guaranteed £62 a year). We did not add a /what-changed entry: the free-school-meals expansion, the Best Start Foods rate and the Scottish Winter Heating Payment are already logged there under the dates they actually changed, and a fresh 16 July entry would misstate when they happened. Our published registries (data/uk-rates.json, assets/official-links.js) already held the correct figures and devolved notes — this was drift in three page tools, not in the source of truth.
SourceDfE — Free school meals: guidance for local authorities, maintained schools, academies and free schools (updated 8 May 2026; every child in a Universal Credit household in England eligible for the 2026/27 school year). mygov.scot — Best Start Grant and Best Start Foods (£22.40 / £44.80 every 4 weeks). GOV.UK — Cold Weather Payment and mygov.scot — Winter Heating Payment (Scotland, £62 a year). All read 16 July 2026.
16 July 2026
The same fix, still missing from more tools — and a fund that had closed
Pages: /crisis-mode, /uk-money-map, /grants, /passport, /uc-childcare-element (+ /decode-classic, /queue-resolver)
Right after we corrected the Warm Home Discount in one scanner, the sweep found the scrapped test still live in two more — and a crisis fund that closed in March still being handed to people at 3am.
The correction logged just above fixed the scrapped Warm Home Discount “high energy” property test in /save-money. Widening the same 16 July search from that one scanner’s wording (“home energy profile”) to the phrase the other tools used (“high energy costs”) found the identical dead test still gating the £150 in two more money tools: the grants finder (/grants) and the saved-cases scanner (/passport) both still told a Universal Credit household the discount was for people “on UC with high energy costs”. Same harm, same tag: a working-age UC household with an ordinary home rules itself out of money it is now owed. Separately, the sweep found a bigger drift the WHD search would never have caught: a scheme that no longer exists, still presented as live. The Household Support Fund closed on 31 March 2026 and became the Crisis and Resilience Fund — we logged that across the guides in June — but seven tool surfaces still named the old fund as current help. Worst of all, /crisis-mode, the page for someone in a 3am financial emergency, told them twice to apply to a fund that was running “until 31 March 2026”, a date over three months in the past, with no mention of the replacement. /uk-money-map carried the same dead date and a live route card. We tag this material: the WHD half can stop a household claiming £150, and the crisis half sends a person in acute need to a closed door.
What we changed16 July 2026: rewrote the Warm Home Discount eligibility in /grants and /passport to drop the scrapped high energy cost / hard-to-heat test (a qualifying means-tested benefit is now enough in England and Wales; Scotland applies through its supplier). Replaced every remaining “Household Support Fund” that was presented as a live scheme with the Crisis and Resilience Fund (which replaced it on 1 April 2026 and runs to March 2029) across /crisis-mode (×3), /uk-money-map (lede + route card), /grants (grant item, chip and apply link), /passport (×3), /uc-childcare-element (×2), /decode-classic and /queue-resolver; removed the stale “until 31 March 2026” dates and updated the dead gov.uk/cost-of-living-payment and household-support-fund links to the live gov.uk/cost-of-living-help-local-council. We did not add a /what-changed entry: both underlying rule changes (the fund replacement in April 2026, the WHD test removal in 2025/26) are already logged there, so a new dated entry would misstate when they happened. Our published registries (data/uk-rates.json, assets/official-links.js) already held the correct position and did not change — this was drift in the page tools, not the source of truth.
SourceGOV.UK — Crisis and Resilience Fund: guidance for local authorities in England (1 April 2026 to 31 March 2029) and the final Household Support Fund guidance (last round ended 31 March 2026). GOV.UK — The Warm Home Discount Scheme (Core Group 2 high energy cost test removed from the 2025/26 scheme year; England and Wales only). All read 16 July 2026.
16 July 2026
A correction we logged as done that had not fully landed
Page: /save-money
We logged our £150 Warm Home Discount fix as done. One of our money scanners was still applying the scrapped “high energy use” rule.
On 12 July we corrected the Warm Home Discount and recorded that we had swept the scrapped “hard to heat” property test out of our money tools. A quarterly rule-and-devolution sweep on 16 July checked that claim surface by surface and found that /save-money — a scanner that tells people what they may be owed — still told a low-income Universal Credit household that the £150 “depends on your home energy profile”, and tagged it “Low income + high energy use”. That is the exact test that was scrapped from the 2025/26 scheme year: in England and Wales a qualifying means-tested benefit is now enough on its own. This surface was never on the original 12 July sweep list, so the fix passed it by. We tag this material: it is the same harm as the original error — a working-age UC household could read that they probably did not qualify and simply not apply — and it is worse for having been logged as fixed. The lesson we have taken and written into our process: a correction is not done when the guide is fixed — it is done when the same claim is gone from every surface, proven by search, not by memory. We verified this pass with a full-text search for the old wording; the guide, the registries and our other scanners were already correct.
What we changed16 July 2026: rewrote the Warm Home Discount entry in /save-money to state the real Core Group 2 rule — in England and Wales any qualifying means-tested benefit (Universal Credit, Housing Benefit, income-related ESA, income-based JSA, Income Support or Savings Credit) now qualifies, with no property test — plus a “turned down before 2025 because of your home? check again” prompt, the Scotland position (not automatic — apply to your supplier) and the Northern Ireland position (the scheme does not run there; see the NIHE Affordable Warmth scheme), and bumped its last-checked date. We did not add a /what-changed entry: the rule itself did not change on 16 July — it changed in 2025 and is already logged there — so a new dated entry would misstate when it happened.
SourceGOV.UK — The Warm Home Discount Scheme (overview, page updated 1 April 2026) and the Core Group 2 eligibility statement for England and Wales (2025–26 scheme year, property high-cost-to-heat threshold removed); House of Commons Library CBP-10366. All read 16 July 2026.
13 July 2026
We wrote a whole nation out of a payment it actually gets
Page: /winter-fuel-payment (+ /search, /pension-credit, sitewide tips)
We told pensioners in Northern Ireland the Winter Fuel Payment was not theirs. It is.
Our Winter Fuel Payment guide listed the second eligibility condition as “you live in England or Wales”, and added that “Scotland and Northern Ireland run their own equivalent payment — see below”. Two things were wrong with that. First, it is false for Northern Ireland: GOV.UK’s own eligibility page says you get the Winter Fuel Payment if you were born on or before 27 June 1960 and usually live in England, Wales or Northern Ireland, and nidirect states plainly that the eligibility rules are the same as for England and Wales — same qualifying week, same amounts, paid automatically. Only Scotland is outside the scheme (Pension Age Winter Heating Payment instead). Second, there was no “below” — the section we pointed to did not exist, so a Northern Irish reader was told the payment was not theirs and then given nowhere to go. We tag this material: a pensioner sent looking for a Northern Irish payment that has no separate name may ignore the letter that does arrive, or waste the autumn chasing a scheme that is not there. Two other surfaces were worse: our search index still described the payment as available “ONLY if you receive Pension Credit” — the means test the government reversed — alongside a dead December 2025 deadline; and /pension-credit and the sitewide tips still called it a payment “for low-income pensioners”.
What we changed13 July 2026: rewrote the eligibility rule on /winter-fuel-payment to England, Wales and Northern Ireland; added a Northern Ireland box (rules identical, automatic, nidirect link) and a Scotland box (you cannot get it — Pension Age Winter Heating Payment instead); replaced the flat £200/£300 with GOV.UK’s real range (£100–£300, depending on date of birth and who you live with, plus the care-home amounts); rewrote both JSON-LD blocks, the meta description, the FAQ and the Source Verification Panel. Corrected the reversed means test in the /search index, on /pension-credit (×4) and in the sitewide tips. Added the missing amounts to the published data/uk-rates.json dataset and logged the extra surfaces in the canonical rules registry.
SourceGOV.UK — Winter Fuel Payment (Overview, Eligibility, How much you’ll get), read 13 July 2026. nidirect — Winter Fuel Payment (updated 9 April 2026): “Eligibility rules are the same as for England and Wales.” mygov.scot — Pension Age Winter Heating Payment.
13 July 2026
A dead end for every disabled worker in Northern Ireland
Page: /access-to-work
We told Northern Ireland that Access to Work “runs its own scheme” — and then never said where it was.
Our Access to Work guide correctly said the GOV.UK service covers England, Scotland and Wales, and that Northern Ireland runs its own scheme. That is true. It is also, on its own, useless: a disabled worker in Northern Ireland read one line telling them this page was not for them, and was given no route, no department and no link. In practice that reads as “there is nothing for you”. There is. Northern Ireland runs Access to Work (NI), delivered by the Department for Communities: practical help at work, extra travel-to-work costs caused by a disability, and support for the employer, normally approved for up to three years at a time, applied for through a work coach at a local Jobs & Benefits office. We tag this material, not minor: support that can keep someone in their job was one link away and we did not print it. This is the same failure class as the Employment and Support Allowance, Jobseeker’s Allowance and Maternity Allowance defects logged earlier today — the benefit exists in Northern Ireland, under a different name and a different department, and a Great Britain-only route is a closed door.
What we changed13 July 2026: added a “read this first if you work in Northern Ireland” box above the eligibility list on /access-to-work naming Access to Work (NI), the Department for Communities, the Jobs & Benefits office route and the nidirect page; added a matching FAQ; and rewrote the Source Verification Panel to state the scope as Great Britain only. We deliberately print no Northern Ireland cash figure: nidirect publishes no equivalent of the Great Britain £69,260 cap, so the page says to check the current limits there rather than assume the GB one applies.
Sourcenidirect — Access to Work (NI): practical help at work (Department for Communities), read 13 July 2026. GOV.UK — Access to Work (Great Britain scheme, £69,260 cap 2026/27).
13 July 2026
A claim route that sends the reader to the wrong government
Surface: the sitewide apply registry (assets/official-links.js)
Our guides knew Scotland was different. The engine that actually tells people where to claim did not.
Across several passes we corrected the devolved position on page after page. But assets/official-links.js — the single registry that powers the “apply” boxes and claim routes across the platform — still carried two entries with no Scottish route at all. Healthy Start: the registry sent every reader to the NHS Healthy Start application. Healthy Start does not operate in Scotland. A pregnant woman in Scotland following our route would be turned away by a scheme she cannot join — and would never be told about Best Start Foods, which is the Scottish equivalent and which pays more (£22.40 every 4 weeks in pregnancy, £44.80 for a child under 1). DLA for children: the registry sent every reader to the DWP claim line. In Scotland the DWP does not take new child DLA claims — it is Child Disability Payment from Social Security Scotland. A parent of a disabled child in Scotland was being pointed at the wrong department for a benefit worth up to £194.60 a week. We tag both material: each one could stop a low-income family claiming money they are entitled to, and the Healthy Start defect actively steered a Scottish family away from the better payment. This is the Attendance Allowance failure of 12 July repeating itself one layer down — and it is the exact inverse of yesterday’s lesson: that time the registries were right and the guide was stale; this time the guides were right and the registry was stale. A fix is not done until it reaches every surface that routes a claim, not just the page that explains it.
What we changed13 July 2026: rewrote the healthy-start and dla-children entries in assets/official-links.js to name the Scottish scheme, the Social Security Scotland route (mygov.scot / 0800 182 2222) and, for Healthy Start, the Best Start Foods amounts — with an explicit instruction not to apply on the NHS site from Scotland. Also corrected the free-childcare entry, which routed the whole UK to Childcare Choices even though childcare is devolved; it now states that Scotland, Wales and Northern Ireland run their own funded-childcare schemes and routes to mygov.scot, gov.wales and nidirect. No figure is printed for the devolved childcare hours, because we could not verify them against a primary source in this pass.
SourceGOV.UK / NHS — Healthy Start: “if you live in Scotland you cannot get Healthy Start… you can apply to Best Start Foods instead”. mygov.scot — Best Start Grant and Best Start Foods. mygov.scot / gov.scot — Child Disability Payment (has replaced DLA for children in Scotland; transfer complete). All read 13 July 2026.
13 July 2026
An eligibility route described in a benefit the reader cannot have
Pages: /blue-badge, /blue-badge-appeal
We told Scottish readers to “check your PIP decision letter” — in a country that has not issued a new PIP award since 2022.
Both of our Blue Badge pages described the automatic-eligibility routes purely in PIP and DLA terms, with a callout instructing the reader to “check your PIP decision letter” for 8+ points on “moving around”. In Scotland new disability claims go to Social Security Scotland — the benefits are Adult Disability Payment (ADP) and Child Disability Payment (CDP) — so a Scottish reader has no PIP letter to check. mygov.scot sets out the Scottish routes clearly: ADP with 8+ points on “moving around”, 12 points on “planning and following a journey”, or the enhanced rate mobility component under Special Rules for Terminal Illness; or the higher rate mobility component of CDP, DLA or Scottish Adult DLA. We tag this material: a disabled person in Scotland who reads that the fast route depends on a letter they do not have can reasonably conclude the automatic route is closed to them — and go the slow, evidence-heavy discretionary way, or not apply at all. It is the same class of defect as sending Scottish pensioners to the DWP for Attendance Allowance.
What we changed13 July 2026: added a “read this first if you live in Scotland” box to /blue-badge and /blue-badge-appeal naming the ADP / CDP / Scottish Adult DLA routes and the mygov.scot application route, plus a new FAQ and a new FAQPage question on each page, and rewrote both Source Verification Panels (verified 13 July 2026). Northern Ireland is now routed to its own scheme via nidirect, and Wales is stated as using the England routes with a free badge. Added the rule to the canonical UK Rules Registry (blue_badge.qualifying_awards.scotland) so it is enforced from now on.
Sourcemygov.scot — Who automatically qualifies for a Blue Badge (read in full 13 July 2026). Fees outside England are set locally, so no figure is printed for Scotland or Northern Ireland.
13 July 2026
A scheme that does not exist where the reader lives
Pages: /warm-home-discount, /energy-bill-help
We fixed the Warm Home Discount in our tools and left the guide telling Northern Ireland it could have the £150.
Earlier the same day we corrected the Warm Home Discount inside our money tools, including adding the fact that the scheme does not run in Northern Ireland. We did not carry that fact back to the canonical guide. So /warm-home-discount — titled a “UK guide”, and the page an NI household actually lands on from a search — still contained no mention of Northern Ireland at all. It told the reader that a qualifying means-tested benefit is enough, that eligible households are identified automatically, and that a letter arrives by December. For someone in Northern Ireland none of that is true: no £150 credit is ever coming, no supplier there runs the scheme, and there is no letter to wait for. Worse, the page never named the help that does exist for them — the Affordable Warmth Scheme (NI Housing Executive and councils), which pays for insulation, heating and boiler replacement for lower-income households. We tag this material: a household in fuel poverty who waited for a discount that cannot arrive, and who was never pointed at the scheme they could actually have used, lost real help. It is also the mirror image of our usual failure — this time the registries and the tools were right and the guide was the stale surface.
What we changed13 July 2026: added a “read this first if you live in Northern Ireland” box at the top of the eligibility section of /warm-home-discount, a Northern Ireland section beside England & Wales and Scotland, an NI step in the how-to-claim list, a new FAQ and a new FAQPage question, and rewrote the Source Verification Panel to state that Northern Ireland is out of scope entirely. Added the NI position to the Warm Home Discount line on /energy-bill-help. Also added the missing park (mobile) home route, which applies through Charis Grants rather than an electricity supplier. The NIHE income threshold (£23,000 gross household income) is stated with its source and a prompt to confirm the current figure — we do not print a figure we cannot stand behind.
SourceGOV.UK — Warm Home Discount Scheme: Overview (page updated 1 April 2026), which states plainly: “The Warm Home Discount scheme is not available in Northern Ireland” and links to the Affordable Warmth scheme; Northern Ireland Housing Executive — Affordable Warmth Scheme. Read 13 July 2026.
13 July 2026
A reversed rule, still enforced by our own calculator
Pages: /opportunity-engine, /check-my-benefits, /biggest-opportunity
Our money tools were still applying the old Winter Fuel Payment means test — and a scrapped Warm Home Discount property test.
Two rules that no longer exist were still hard-coded in our calculators, and in both cases the effect was to hide money from the people entitled to it. (1) Winter Fuel Payment: our Money Scan said it was for “State Pension age people on Pension Credit” and only offered it to pensioners the tool judged low-income. GOV.UK says you get it if you were born on or before 27 June 1960 and live in England, Wales or Northern Ireland — Pension Credit is not required; it is £200 (£300 if born before 28 September 1946), paid automatically, and only clawed back by HMRC above £35,000 of income. The 2024 means test was reversed; we were still enforcing it. (2) Warm Home Discount: our benefits checker would only surface the £150 if the household was low-income and “vulnerable” (children, disability or pension age) — a test that does not exist — and our Money Scan still described Core Group 2 as needing a high-cost property. That hard-to-heat property test was scrapped from 2025/26: in England and Wales a qualifying means-tested benefit is now enough on its own. A working-age Universal Credit household with no children and no disability was shown nothing. We tag this material: a pensioner who believed they needed Pension Credit, and a UC household who believed they needed the right kind of house, both went without money they were owed.
What we changed13 July 2026: rewrote the Winter Fuel Payment row in /opportunity-engine (correct birth-date rule, £200/£300, the £35,000 HMRC clawback, Scotland’s Pension Age Winter Heating Payment) and removed the Pension Credit gate from the eligibility logic itself, so it now shows for every pensioner. Rebuilt the Warm Home Discount check in /check-my-benefits around the real Core Group 2 rule (any qualifying means-tested benefit — UC, Housing Benefit, income-related ESA, income-based JSA, Income Support, Savings Credit), deleting the invented vulnerability test, and corrected the “high-cost property” wording in /opportunity-engine. Added the missing devolved routes to all three tools: Scotland must apply to its supplier (not automatic), and the Warm Home Discount does not exist in Northern Ireland (Affordable Warmth instead). Also added a “turned down before 2025 because of your home? check again” prompt.
SourceGOV.UK — Winter Fuel Payment: Eligibility and How much you will get; GOV.UK — Warm Home Discount Scheme overview and If you are on a low income in England and Wales (which lists the Core Group 2 qualifying benefits and states only that your supplier must be in the scheme and your name on the bill). All read in full 13 July 2026.
13 July 2026
A fee that no longer exists
Page: /biggest-opportunity
We told people in debt that a Debt Relief Order costs £90. It has been free since April 2024.
Our Biggest Opportunity tool recommended free debt advice — and then, in the same breath, said the way out was a “DRO (£90, debts <£50k)”. The £90 application fee was abolished in April 2024, and GOV.UK now states it in one line: “You do not need to pay for a DRO.” This is tagged material for a specific reason: a Debt Relief Order is aimed at people with less than £75 a month of spare income. Quoting a £90 up-front cost to exactly that person is the most effective way to stop them making the call — and the debt would have been written off after 12 months.
What we changed13 July 2026: removed the £90 fee from /biggest-opportunity, replaced it with GOV.UK’s own wording that a DRO is free, added the real eligibility limits (debts under £50,000, under £75 a month spare income, under £2,000 of assets, no vehicle worth £4,000 or more, no home), and added the point that you cannot apply on your own — it must go through an approved debt adviser, which is also free. Published the whole rule to the open dataset at data/uk-rates.json so it cannot rot silently again. England and Wales only; Scotland’s separate routes are named.
SourceGOV.UK — Options for dealing with your debts: Debt Relief Orders, read in full 13 July 2026: “You do not need to pay for a DRO”; eligibility and restrictions as listed.
13 July 2026
A dead exemption still listed as live
Pages: /nhs-dental-costs, /nhs-eye-tests, /nhs-low-income-scheme
We still listed Income Support and income-based JSA as routes to free NHS care — they stopped counting on 15 April 2026.
Both benefits were abolished, and from 15 April 2026 they are no longer a valid basis for free NHS prescriptions, dental treatment, sight tests, glasses vouchers or NHS travel costs. We had already corrected our prescriptions guide — but our dental, eye test and Low Income Scheme pages still named them as qualifying benefits. Two harms follow: someone could tick “exempt” when they are no longer entitled and be hit with a penalty charge of up to £100, and — the reason we tag this material — someone whose free care ended could quietly start paying, when the free NHS Low Income Scheme (an HC2 certificate, no benefit needed) would have restored it in full.
What we changed13 July 2026: removed Income Support and income-based JSA from the qualifying-benefit lists on /nhs-dental-costs, /nhs-eye-tests and /nhs-low-income-scheme (body text, FAQs and structured data), added a dated “changed in 2026” box to each routing people to the free NHS Low Income Scheme for an HC2, and rewrote each page’s Source Verification Panel (verified 13 July 2026). Citizens Advice can help with the HC1 form.
SourceNHSBSA patient leaflet HC11 (V28) — Help with health costs, applies from April 2026, whose qualifying-benefit lists for prescriptions, dental, sight tests, vouchers, travel and wigs now name only Pension Credit Guarantee Credit, Universal Credit (earnings of £435 or less, or £935 with a child element / limited capability for work) and an HC2/HC3 certificate. Read in full 13 July 2026.
13 July 2026
Wrong claim route + a wrong helpline
Pages: /bereavement-support-payment and the sitewide claim registry assets/official-links.js
We sent bereaved Northern Irish readers to the DWP, and told them to ask for a Tell Us Once reference that does not exist there.
Bereavement Support Payment is paid in Northern Ireland at exactly the same rates — but it is run by the Department for Communities, not the DWP, and it is claimed through nidirect. Our page gave one route: the DWP Bereavement Service line and the GOV.UK claim. It also told readers to ask the registrar for a Tell Us Once reference “within 5 days of death in England, Wales and NI” — but Tell Us Once does not operate in Northern Ireland at all (GOV.UK: England, Scotland and Wales only). So a bereaved person in Northern Ireland was pointed at the wrong government and then sent looking for a service that is not available where they live, while a 3-month deadline for the full run of monthly payments and a 12-month deadline for the lump sum ran down. We are tagging this material: a wrong claim route can cost the same money as a wrong eligibility rule. Separately, the ESA entry in our sitewide claim registry carried the Universal Credit helpline (0800 328 5644) instead of the ESA claim line — so an “apply” button that dialled the wrong department.
What we changed13 July 2026: added a “read this first if you live in Northern Ireland” box to the how-to-claim section of /bereavement-support-payment routing to nidirect (Department for Communities), stated plainly in the Tell Us Once section that the service does not operate in Northern Ireland and linked nidirect’s bereavement checklist instead, and rewrote the page’s Source Verification Panel (verified 13 July 2026). Corrected the ESA phone number in assets/official-links.js to the GOV.UK claim line 0800 055 6688. No Northern Ireland phone number was printed, because none could be verified from a primary page — we link nidirect, which carries the current contact details.
Sourcenidirect — Bereavement Support Payment (page updated 24 June 2026; claim online, by telephone or by post through the Department for Communities Bereavement Service); GOV.UK — What to do after someone dies: Tell Us Once (available if the person lived in England, Scotland or Wales); GOV.UK — Employment and Support Allowance: how to claim (telephone 0800 055 6688). All read 13 July 2026.
13 July 2026
Understated money, in our tools
Pages: /grants (grants finder), /uk-money-map, /opportunity-engine, /healthy-start, the sitewide “Sorted Today” tips in calm-toggle.js, and the published data/uk-rates.json
We told Scottish parents the Best Start Grant was £642. It is £796.65 — and a later child can get the higher rate too.
Scotland does not use the Sure Start Maternity Grant or Healthy Start. It has the Best Start Grant and Best Start Foods from Social Security Scotland. Our guide pages carried the correct 2026 figures. Our tools did not. The grants finder, the UK money map, the Money Scan and the sitewide tips strip were still quoting figures that are years out of date — £642 for a first baby (it is £796.65), £252 for each later child (£398.35), £314 and £282 for the Early Learning and School Age Payments (£331.95 each), and £5.30 a week for Best Start Foods (it is £44.80 every 4 weeks for a child under 1, roughly double what we said). One page also claimed the Scottish grant was “£1,000”, which was simply wrong. Worse than any figure: we stated flatly that only a first child gets the higher £796.65 payment. Social Security Scotland pays the higher rate for a later child in several circumstances — including kinship care or adoption of an older child, having to leave home with your children because of domestic abuse, and refugee, humanitarian-protection or resettlement-scheme arrivals whose other children were born before they came to the UK — and it warns that not every circumstance is listed on the application form, so a claimant who does not know to flag theirs can be paid £398.35 instead of £796.65. We are tagging this material: a kinship carer or a woman who has fled domestic abuse could have read our page, assumed the lower rate, and never raised the circumstance that doubles the payment. This is the same lesson again: our guides get swept and our tools do not.
What we changed13 July 2026: corrected every stale Best Start figure in the tools — the grants finder (both entries), /uk-money-map, the Money Scan row in /opportunity-engine and the sitewide Sorted Today tip; rewrote the Scotland callout on /healthy-start with the real Best Start Foods amounts (£22.40 / £44.80 / £22.40 every 4 weeks) and removed the wrong “£1,000” claim; and added the full higher-rate exception list — kinship care, adoption, domestic abuse, refugee and resettlement routes, with the “Not sure” instruction — to /sure-start-maternity-grant and the grants finder, alongside the Scottish twins and triplets amounts. Added a best_start_scotland block and a Scottish note on Healthy Start to the published data/uk-rates.json dataset, which had been silent on Scotland entirely. No figure was invented; every amount is taken from mygov.scot.
Sourcemygov.scot — Best Start Grant and Best Start Foods, read in full 13 July 2026 (Pregnancy and Baby Payment £796.65 first child / £398.35 after, with the listed higher-rate exceptions and the “Not sure” instruction; Early Learning and School Age Payments £331.95 each; Best Start Foods £22.40 in pregnancy, £44.80 under 1, £22.40 to age 3, paid every 4 weeks; twins £1,593.35 / £1,195.05, triplets £1,991.70 / £1,593.40).
13 July 2026
Eligibility rule — we ruled people out
Pages: /sure-start-maternity-grant, /grants-finder, /apply, /opportunity-engine, /life-events and the assets/official-links.js registry
We told parents the maternity grant was “for your first baby”. For some of the most vulnerable parents in Britain, that was wrong.
The Sure Start Maternity Grant (£500, England, Wales and Northern Ireland) is normally only paid if there is no other child under 16 in the household. We said so — and listed only multiple births, adoption, surrogacy and guardianship orders as exceptions. GOV.UK sets out more. You can also get the £500 with other children if you have refugee status or humanitarian protection, or came to the UK from Afghanistan or Ukraine, or if the child you care for is someone else’s (not your partner’s) and was over 12 months old when the arrangement started — the common kinship-care case. A refugee mother whose older children were born abroad, or a grandmother raising an older grandchild, could read our page, conclude the grant was not for her, and never claim £500 she was entitled to. In Scotland the same failure was worth £398. We stated the Best Start Grant flatly as “£796.65 for your first child, £398.35 for each child after”. Social Security Scotland pays the higher £796.65 rate for a later child in six defined circumstances — including where you had to leave home with your other children because of domestic abuse, where you took on older children you did not give birth to, and where you are a refugee or on a resettlement scheme and your other children were born before you arrived in the UK. Social Security Scotland also warns that not all of these circumstances appear on the form. We are tagging this material: it is money a woman fleeing abuse, a refugee parent or a kinship carer would not have claimed. The stale figures in our grants tool (£642 / £252 / £314 / £282 — years out of date) were the smaller half of this defect; the missing rule was the harmful half.
What we changed13 July 2026: rewrote the eligibility section of /sure-start-maternity-grant with the full GOV.UK exception list and a “if you already have children, claim anyway” box; added a Scotland box setting out all six higher-rate circumstances and Social Security Scotland’s own instruction to choose “Not sure” if your circumstance is not on the form; added the Scottish multiple-birth structure (an extra £398.35 — £1,593.35 for twins with no other children, £1,991.70 for triplets). Corrected the stale Best Start figures in the grants finder to £796.65 / £398.35 / £331.95 / £331.95, and pushed the exception rules into the claim engines and the sitewide official-links registry, which had been asserting “first child” flatly. Northern Ireland, which two surfaces had dropped, is named again. Both JSON-LD blocks and the Source Verification Panel updated. No figure was invented.
SourceGOV.UK — Sure Start Maternity Grant: Eligibility (exception list), read 13 July 2026. mygov.scot — Best Start Grant and Best Start Foods: How it works, read in full 13 July 2026 (£796.65 / £398.35, the “Extra support” circumstances for a non-first child, the twins and triplets tables, Early Learning and School Age Payments £331.95). Social Security Scotland, New exceptions to higher Pregnancy and Baby Payment (March 2026).
13 July 2026
Wrong government — Northern Ireland
Pages: /employment-support-allowance, /jobseekers-allowance, /maternity-allowance, /self-employed-sick-pay, /prepare, /apply, /opportunity-engine and assets/official-links.js
We sent Northern Irish readers to the DWP for ESA, JSA and Maternity Allowance. Those benefits are run by a different government there.
In Northern Ireland, Employment and Support Allowance, Jobseeker’s Allowance and Maternity Allowance are delivered by the Department for Communities, not the DWP. nidirect says so on its own pages — its Maternity Allowance guidance opens: “This information is for people in Northern Ireland. If you live in England, Scotland or Wales, visit GOV.UK.” Our ESA and Maternity Allowance guides carried no Northern Ireland route at all and pointed every reader at a GOV.UK claim and a Great Britain phone line; our JSA guide mentioned Northern Ireland only in a source note, never in the claim box. The same GB-only route was hard-coded in the claim engine (/prepare), the apply directory, the Money Scan and the links registry. A person in Northern Ireland following those pages applies to the wrong office, and can assume the Great Britain rates apply to them. We are tagging this material: a wrong claim route can delay or stop money someone is entitled to, and this is the same failure mode we corrected for Universal Credit and Pension Credit earlier the same day — found one benefit cluster over.
What we changed13 July 2026: added a red “read this first if you live in Northern Ireland” box above the claim section on /employment-support-allowance (nidirect · ESA Centre 0800 587 1377 · Jobs & Benefits office), /jobseekers-allowance (claim at a Jobs & Benefits office) and /maternity-allowance (the Northern Ireland MA1 form on nidirect), each with a matching FAQ, structured-data question and a corrected Source Verification Panel — the Maternity Allowance panel had claimed “Scope: UK-wide”, which was wrong. The same route was pushed into /self-employed-sick-pay, the /prepare claim engine, /apply, the Money Scan and assets/official-links.js. We also corrected two stale figures found inside the tools during the same pass: New Style JSA in /prepare (£92.05 → £95.55 a week) and in the Money Scan (£90.50 → £95.55). No Northern Ireland rate was invented — where we could not verify one against a primary source we say plainly: check it on nidirect.
Sourcenidirect — Employment and Support Allowance, New Style Jobseeker’s Allowance and Maternity Allowance, all read in full on 13 July 2026 (Department for Communities delivery; ESA Centre 0800 587 1377; JSA claims through a local Jobs & Benefits office; Northern Ireland MA1 form and contacts). Great Britain rates on our pages remain from the DWP Benefit and Pension Rates 2026/27.
13 July 2026
Wrong government, in our tools
Pages: /pip, /check-my-benefits, /passport, /opportunity-engine, /biggest-opportunity, /queue-resolver, /decode-classic, /life-events, /send-ehcp and the published data/uk-money-routes.json
Our guides told Scottish readers the truth about PIP. Our tools sent them to the DWP anyway.
The DWP no longer takes new PIP claims in Scotland — the benefit is Adult Disability Payment from Social Security Scotland, at the same rates — and decisions there are challenged with a re-determination (usually 42 days), not a Mandatory Reconsideration, before any appeal to the First-tier Tribunal for Scotland. Our benefit guides carried that. Our tools did not. The PIP tool at /pip — which generates a Mandatory Reconsideration letter — had no mention of Scotland at all. The benefits checker, the money scanners, the Passport opportunity list, the queue tool and the letter decoder all told a disabled person in Scotland to claim or appeal through the DWP. The same gap existed for Carer’s Allowance (now Carer Support Payment), Attendance Allowance (now Pension Age Disability Payment) and children’s DLA (now Child Disability Payment) in several of those tools. We are tagging this material: someone who applies to the wrong government, or drafts the wrong kind of challenge letter and misses the real deadline, can lose an award worth thousands of pounds a year. This is the third time the same lesson has been paid for: a devolved scheme name hard-coded in a tool rots as silently as a rate, and fixing the guide does not fix the tool.
What we changed13 July 2026: added the Scottish route to every affected tool — a red “read this first if you live in Scotland” box on /pip (Adult Disability Payment, Social Security Scotland 0800 182 2222, re-determination in ~42 days then a 31-day appeal, and a note that the letter generator is for DWP decisions), plus the Scottish claim route inside the benefits checker, Passport, Money Scan, Biggest Opportunity, queue resolver, the classic letter decoder, the caring life-event and the SEND guide. Corrected the stale Carer’s Allowance value in Passport (£4,331 → £4,495) and fixed a broken mygov.scot link on /mandatory-reconsideration. Rebuilt the public data/uk-money-routes.json dataset (v1.1.0): PIP, Attendance Allowance and Carer’s Allowance now carry nations and a Scottish claim URL instead of claiming to be UK-wide DWP benefits, and its stale 2025/26 figures were corrected. No figure was invented.
Sourcemygov.scot — If you disagree with a benefit decision: how to challenge a decision and Requesting a redetermination or an appeal, read 13 July 2026 (42-day re-determination window for Adult Disability Payment, Child Disability Payment, Pension Age Disability Payment and Carer Support Payment; 31-day appeal window; no appeal without a re-determination). Social Security Scotland benefit pages; DWP Benefit and Pension Rates 2026/27 for the rates.
13 July 2026
Dead scheme in our tools
Pages: /crisis-mode, /which-debt-first, /grants, /grants-finder, /uk-money-map, /apply, /discover, /winter-fuel-payment, /uc-childcare-element and 15 more surfaces
Our guides knew the Household Support Fund was dead. Our tools didn’t. We were still sending people in a financial emergency to a scheme that closed on 31 March 2026.
The Household Support Fund ended on 31 March 2026 and was replaced in England on 1 April 2026 by the council-run Crisis and Resilience Fund (about £842 million a year, running to March 2029, and now also carrying the Housing Payments that used to be Discretionary Housing Payments). We corrected our guides for that. We did not correct our tools. Two dozen surfaces — the crisis-mode page someone opens at 11pm, the debt triage, the grant finders, the money map, the apply engine, the benefits checker, the sitewide tips strip and the published money-routes dataset — still named the Household Support Fund as a live route, and several still carried the now-past promise that “every English council has one until 31 March 2026”. We are tagging this material: a person in crisis who searched their council’s site for a fund that no longer exists, found nothing, and stopped looking, lost real money. The lesson is the one this platform keeps having to relearn: a scheme name hard-coded in a tool rots exactly as silently as a rate does, and a guide-level fix does not reach it.
What we changed13 July 2026: renamed the scheme to the Crisis and Resilience Fund across every live assertion in the tools and shared scripts (crisis-mode, which-debt-first, grants, grants-finder, uk-money-map, apply, discover, dashboard, passport, next-move, life-gps, local-help, my-area, queue-resolver, waiting-lists, found-today, wealth-ladder, check-my-benefits, decode-classic, search, winter-fuel-payment, uc-childcare-element, crisis-grants, calm-toggle.js and data/uk-money-routes.json), deleted every “until 31 March 2026” claim, kept the old name only as a search alias and as an honest “this replaced the Household Support Fund” explanation so people searching the old term still land in the right place, and pointed the routes at our Crisis and Resilience Fund guide and the live GOV.UK council-help page. Amounts were left qualitative (they are set locally) — no figure was invented. Posted a dated entry on /what-changed.
SourceGOV.UK — Crisis and Resilience Fund: guidance for local authorities in England (1 April 2026 to 31 March 2029), read in full 13 July 2026; GOV.UK Household Support Fund guidance (final round ended 31 March 2026).
13 July 2026
Devolved coverage
Page: /benefit-cap + /universal-credit-housing-element
We told Scottish and Northern Irish readers that the bedroom tax and the benefit cap would cut their money — without telling them both are mitigated where they live.
Our benefit cap guide had no Northern Ireland coverage at all, and our Universal Credit housing element guide stated the bedroom tax deduction (14% for one spare room, 25% for two or more) as a flat UK-wide cut. The amounts are the same across the UK — but the mitigation is not. In Scotland, the Scottish Government funds Discretionary Housing Payments to fully mitigate the bedroom tax and to mitigate the benefit cap as far as it can within devolved powers; its own guidance says that if you are affected “you may apply for a DHP and should receive one”. Crucially it is not automatic — you have to apply to your council, which is exactly the kind of step someone skips if they have been told the cut is simply the law. In Northern Ireland, both the social sector size criteria (the “bedroom tax”) and the benefit cap can be mitigated by a Welfare Supplementary Payment, which continues when you move to Universal Credit. We are tagging this material: a Scottish social tenant who read our page and absorbed the 14% cut instead of applying for a DHP lost real money every week.
What we changed13 July 2026: added a “Scotland and Northern Ireland: the cap can be mitigated” section to /benefit-cap (with the DHP application route for Scotland and the Welfare Supplementary Payments Team for Northern Ireland), plus a new FAQ, a new FAQPage JSON-LD question and an updated Source Verification Panel. Added a devolved mitigation callout, FAQ, JSON-LD question and Source Panel update to /universal-credit-housing-element. Our /housing-benefit guide already carried this callout and was left as-is. No figures were changed — the deduction and the cap amounts are correct; what was missing was the money you can get back.
Sourcegov.scot — Housing cost support (“We have fully mitigated the bedroom tax in Scotland through DHPs… if you think you are affected by the bedroom tax but not receiving a DHP you should apply for one from your local authority”; DHPs also fund benefit cap mitigation as fully as possible within devolved powers); mygov.scot — Applying for a Discretionary Housing Payment; nidirect — Support if you’re affected by welfare changes (Welfare Supplementary Payments). Read in full, not via secondary coverage. Verified 13 July 2026.
13 July 2026
Devolved coverage
Page: /universal-credit + /pension-credit + assets/official-links.js + data/uk-rates.json
We sent Northern Irish readers to claim Universal Credit and Pension Credit on GOV.UK. In Northern Ireland you cannot — both come from the Department for Communities.
A second devolution pass found the same failure mode one step earlier than the rates problem we logged below: the claim route itself. Universal Credit and Pension Credit exist across the whole UK at the same rates, but in Northern Ireland they are delivered by the Department for Communities, not the DWP. You claim Universal Credit through nidirect (not GOV.UK), and Pension Credit through the Northern Ireland Pension Centre (not the 0800 99 1234 GB claim line). Our guides gave only the GB routes — and our Universal Credit page went further and stated in its structured data that “you claim Universal Credit the same way across the UK”, which is wrong. A Northern Irish reader following our page would have applied to the wrong government, or given up. We are tagging this material: a wrong claim route is exactly as costly as a wrong eligibility rule. The same check confirmed two Northern Irish payment rules we never mentioned — Universal Credit is paid twice a month by default (monthly on request) and the housing element is paid directly to the landlord unless you meet the criteria to opt out — and the Scottish equivalent, the “Scottish choices”, which must be asked for and can be cancelled at any time.
What we changed13 July 2026: added the Northern Ireland claim route and default payment rules to the devolved section of /universal-credit, plus a Northern Ireland line in its “claim it now” box, a new FAQ, and a correction to the JSON-LD sentence that wrongly said the claim route is the same UK-wide. Added a “read this first if you live in Northern Ireland” box to /pension-credit routing to the Northern Ireland Pension Centre via nidirect, plus its FAQ, JSON-LD and Source Verification Panel (verified 13 July 2026). Added Northern Ireland and Scotland notes to the Universal Credit and Pension Credit entries in assets/official-links.js and to the published data/uk-rates.json dataset. Posted a dated entry on /what-changed. No figures were changed — the rates are the same in all four nations; the route is not. We have not printed a Northern Ireland claim-line number because we could not verify one against a primary source; the nidirect page we link carries the current number.
Sourcenidirect — Claim Universal Credit online and How much Universal Credit you get and how you’re paid (Department for Communities); nidirect — Applying for Pension Credit (Northern Ireland Pension Centre); Citizens Advice Scotland — Change how your Universal Credit is paid in Scotland (Scottish choices). Read in full, not via secondary coverage. Verified 13 July 2026.
13 July 2026
Money accuracy
Page: /free-school-meals + /check-my-benefits + /grants + /holiday-clubs + /free-school-transport + /search
We told parents to wait until September to claim free school meals. Applications had been open since June — and a child found eligible now is covered for the whole school year.
England has expanded free school meals: from the 2026/27 school year every child in a Universal Credit household qualifies, whatever the household earns. Our guide knew about the expansion but got the timing wrong in a way that costs meals. It told parents to “put a note in your calendar for September 2026” and check their council’s page “at the start of the autumn term”. In fact DfE told schools and councils to start processing new applications from 1 June 2026, and a family found eligible on or after that date is entitled for the entire 2026/27 academic year — with checks meant to be completed before term starts so children eat free from day one. A parent following our advice could have had a child sitting in school without a free meal while a check they could have done in June was processed. We also (a) said the “transition to the new rules protects existing claimants” — wrong: the transitional protections that ran since 2018 ended with the 2025/26 school year, so a family no longer on a qualifying benefit can lose the meal; (b) promised pupil premium, uniform grants and holiday clubs to everyone who registers — in fact only “targeted” free school meals (UC earnings of £7,400 or less) carry pupil premium, HAF holiday clubs and extended school-transport rights, while the new “expanded” category (UC earnings above £7,400) is the meal only; and (c) left the old £7,400 rule hard-coded inside our benefits checker, grants tool and search index, which would have told a UC family earning above it that they did not qualify. This is tagged material: at least one of these errors could have stopped a family claiming, and one could have caused a child to miss meals.
What we changed13 July 2026: rewrote /free-school-meals around the 2026/27 rule (every UC household), added an “apply now, not in September” section, a red warning that transitional protections have ended, and a targeted-vs-expanded section explaining exactly what each category gets. Corrected the stale £7,400 gate in the /check-my-benefits engine, the /grants matcher and the /search index. Corrected /holiday-clubs and /free-school-transport, which wrongly said the expansion widens HAF and transport rights (DfE has confirmed both stay tied to targeted FSM). Updated JSON-LD, the Source Verification Panels, assets/official-links.js and the published data/uk-rates.json dataset, and posted a dated entry on /what-changed.
SourceDfE — Free school meals: guidance for local authorities, local-authority-maintained schools, academies and free schools, updated 8 May 2026 (read in full, not via secondary coverage); GOV.UK “Over half a million more children to get free school meals”. Verified 13 July 2026.
13 July 2026
Devolved coverage
Page: /council-tax-reduction + /universal-credit + assets/official-links.js
There is no Council Tax in Northern Ireland — and we sent Northern Irish readers to claim a reduction on it anyway.
Our Council Tax Reduction guide was written entirely from an England viewpoint. A reader in Northern Ireland — where there is no Council Tax at all, only domestic rates — was told to apply to their council for a scheme that does not exist where they live, and was never told the name of the help that does: Rate Rebate if they are on Universal Credit, or Housing Benefit for rates / Rate Relief if they are not. Worse, in Northern Ireland Universal Credit includes nothing towards rates, so Rate Rebate has to be claimed separately from Land & Property Services — and our Universal Credit guide never said so. That is money a household could simply never claim because our page gave them no route. We are tagging it material for that reason. The same pass found we were describing the England model (each council designs its own working-age scheme) as if it applied everywhere, when Scotland and Wales run national schemes worth up to 100% off — and in Scotland a Council Tax Reduction can also cut water and waste charges.
What we changed13 July 2026: added a “read this first if you live in Northern Ireland” box at the top of /council-tax-reduction routing to nidirect’s “Help paying your rates” (Rate Rebate / Rate Relief), plus a new four-nation section. Added a Scotland & Northern Ireland section to /universal-credit covering the NI rates rule and the “Scottish choices” (twice-monthly payment, housing element paid direct to the landlord). Updated both pages’ JSON-LD and Source Verification Panels, the assets/official-links.js registry and the published data/uk-rates.json dataset, and posted a dated entry on /what-changed.
Sourcenidirect — Help paying your rates; Rate Rebate Scheme for people on Universal Credit. mygov.scot — Council Tax discounts, exemptions and reductions. gov.scot — Universal Credit Scottish choices. Verified 13 July 2026.
13 July 2026
Money accuracy
Page: /check-my-benefits (the benefits checker)
Our benefits checker told working carers their earnings might be over a £151 a week cap. The real limit is £204 — so we were warning people off £86.45 a week they could claim.
The Carer’s Allowance rule inside /check-my-benefits still used an old earnings limit of about £151 a week. The limit for 2026/27 is £204 a week after tax, National Insurance and allowable expenses. Both the message shown to the reader and the underlying logic were wrong: anyone earning roughly £152–£204 a week was told their earnings “may exceed the cap” and given low confidence, when in fact they were under the limit and could claim £86.45 a week. Our dedicated guides had the right figure — the stale rule was buried in the tool, which is exactly where a figure check does not look.
What we changed13 July 2026: corrected the earnings limit in /check-my-benefits from ~£151/week to £204/week in both the reader-facing message and the eligibility logic (the monthly threshold used by the checker), added a reminder that the limit is measured after tax, NI and allowable deductions such as half of any pension contributions, and added the Scottish route (Carer Support Payment from Social Security Scotland) to the same card.
SourceGOV.UK — Carer’s Allowance (earnings limit £204 a week, 2026/27) and DWP Benefit and pension rates 2026 to 2027. Verified 13 July 2026.
13 July 2026
Money accuracy
Page: /carers-allowance + /carer-support-payment + the claim engines + the open dataset
We sent Scottish carers to the DWP for Carer’s Allowance. Scotland stopped taking those claims — and we had the wrong name for the extra payment they’re owed.
Our Carer’s Allowance guide told everyone to claim at gov.uk/carers-allowance. But the DWP no longer accepts new Carer’s Allowance claims from people living in Scotland — it has been replaced by Carer Support Payment from Social Security Scotland (same £86.45 a week, and unlike Carer’s Allowance, full-time students can claim). A carer in Scotland following our page would have applied to the wrong government and lost time. This is the same failure mode as the Attendance Allowance error we corrected on 12 July: not a wrong number, a scheme that has been renamed and devolved while our page stood still. On our Scotland page we also still described the Carer’s Allowance Supplement as a lump sum paid twice a year: since March 2026 it has been replaced by the Scottish Carer Supplement, £11.70 a week paid automatically in the same payment, and a new Carer Additional Person Payment (£10.40 a week for each additional person you care for) is available that we did not mention at all.
What we changed13 July 2026: added a “read this first if you live in Scotland” callout above the eligibility section of /carers-allowance, branched the how-to-claim section by nation, and updated its JSON-LD, FAQ, meta description and Source Verification Panel. Rewrote the extra-payments section of /carer-support-payment (Scottish Carer Supplement £11.70/wk; Carer Additional Person Payment £10.40/wk; paid every 4 weeks). Pushed the Scottish route into the claim engines (/prepare, /apply) and assets/official-links.js, and added devolved notes for Carer’s Allowance, Attendance Allowance and PIP to the published open dataset data/uk-rates.json (v1.3.0).
Sourcemygov.scot — Carer Support Payment (page last updated 5 April 2026, Social Security Scotland) and GOV.UK — Carer’s Allowance. Verified 13 July 2026.
12 July 2026
Money accuracy
Page: /warm-home-discount + 6 sibling surfaces + the open dataset
We told low-income households their home had to pass a “hard to heat” test for the £150 Warm Home Discount. That test was scrapped — and we were telling people they probably didn’t qualify when they did.
Our guide said that Core Group 2 of the Warm Home Discount required you to be on a qualifying means-tested benefit and for your property to have a high energy cost score (the “hard to heat home” test). That property test was removed from the 2025/26 scheme year onwards. In England and Wales, being on a qualifying means-tested benefit is now enough — your home no longer has to pass anything. The change brought around 2.7 million more households into scope. This is the most harmful kind of error we can make: it is not a stale number, it is a rule that tells a poor household to give up. Someone reading our page could reasonably have concluded they were ineligible for £150 off their electricity bill, and simply not applied. The claim appeared in our body copy, our FAQ, our structured data, our published open dataset and five other surfaces across the site.
What we changed12 July 2026: rewrote the Core Group 2 rule across /warm-home-discount (body, FAQ and both JSON-LD blocks) to state plainly that there is no property test any more, with a dated callout saying “if you were turned down before 2025 because of your home, you probably qualify now — check again”. Made the Scotland position explicit (not automatic — you apply to your supplier). Removed a hero stat we could not state honestly. Swept the same false claim out of data/uk-rates.json, assets/official-links.js, /passport, /grants, /biggest-opportunity, /my-sorted and /winter-fuel-payment.
SourceGOV.UK — The Warm Home Discount Scheme (page updated 1 April 2026); Warm Home Discount eligibility statement, England & Wales, 2025–26 scheme year; House of Commons Library CBP-10366. Verified 12 July 2026.
12 July 2026
Money accuracy
Page: /attendance-allowance + the claim engines
We sent pensioners in Scotland to claim Attendance Allowance. Scotland stopped taking those claims in April 2025.
Our Attendance Allowance guide did not mention Scotland at all, and pointed every reader at GOV.UK and the DWP claim line. But Attendance Allowance no longer accepts new claims in Scotland — it has been replaced by Pension Age Disability Payment, delivered by Social Security Scotland, with new claims open across Scotland since 22 April 2025. The money is identical (£76.70 or £114.60 a week) and existing awards transferred automatically, so nobody lost an award. But a Scottish pensioner following our page would have been sent to the wrong government, filled in the wrong form, and been turned away — and some would simply have given up. This is the same failure as our Discretionary Housing Payment error, logged the same day: our figures were right and our eligibility rules had silently gone stale. Devolved renames are now a standing check on every benefit page.
What we changed12 July 2026: added a “read this first if you live in Scotland” callout above everything else on /attendance-allowance, branched the how-to-claim section by nation (Social Security Scotland via mygov.scot for Scotland; GOV.UK and the DWP line for England, Wales and NI), and updated the title, meta and both JSON-LD blocks. Added the devolved route to the claim engines (/apply, /prepare), assets/official-links.js, /check-my-benefits, /opportunity-engine, /parent-care and /carers-allowance (so a Scottish carer doesn’t think their relative fails the test because the award has a different name).
SourceSocial Security Scotland — Pension Age Disability Payment is replacing Attendance Allowance in Scotland; mygov.scot/pension-age-disability-payment. Verified 12 July 2026.
12 July 2026
Money accuracy
Page: /discretionary-housing-payment + 6 housing guides + /glossary
We were still telling renters in England to apply for a scheme that had been renamed — Discretionary Housing Payments became the Crisis and Resilience Fund Housing Payment on 1 April 2026.
If your Housing Benefit or Universal Credit housing element doesn’t cover your rent, your council can top it up. Our guide called that a Discretionary Housing Payment (DHP) throughout, and so did five other housing pages and our glossary. But in England, DHPs ended on 31 March 2026 — since 1 April 2026 the same help has been the Housing Payment strand of the new Crisis and Resilience Fund. We were three months out of date on a page read by people in rent arrears. Nobody lost money because of this — the rules and the application route are unchanged, and many councils still label the form “DHP” — but a renter reading our page could reasonably have concluded the help had been abolished, or gone looking for a scheme name their council no longer used. That is exactly the confusion this site exists to remove, so we are logging it as a material correction rather than a tidy-up. It is a rename, not a cut: the qualifying criteria are the same and councils were instructed to maintain their existing level of spending. In Scotland and Wales it is still called a DHP and is unchanged.
What we changed12 July 2026: rewrote /discretionary-housing-payment so it opens by resolving the name in one line, with a callout stating the England change and that it is a rename not a cut, a corrected four-nation section, and “search your council for either term” in the how-to-apply steps. Added a Housing Payment section to /crisis-resilience-fund. Added a correction callout to /rent-arrears, /universal-credit-housing-element, /housing-benefit, /benefit-cap and /rent-increase, updated the glossary definition, and published a dated entry on /what-changed. No £ amounts stated — awards are discretionary and locally set.
SourceGOV.UK — Crisis and Resilience Fund: guidance for local authorities in England (1 April 2026 to 31 March 2029); GOV.UK Housing Benefit subsidy circulars S2/2026 and S6/2025 (Wales DHP funding to March 2027); mygov.scot (Scotland DHP continues, bedroom tax fully mitigated). Verified 12 July 2026.
12 July 2026
Privacy notice
Page: /privacy
Our privacy notice described photo letter-decoding as staying on your device. It hasn’t for some time — and we hadn’t named the AI processor.
The “outbound requests” section of /privacy still said that uploading a photo of a letter loaded Tesseract.js in your browser and that “the image and the extracted text never leave your device”. That was true of the original rule-based decoder, but the AI decoder has for some time sent the letter to our own endpoint and on to Anthropic’s Claude API to be read. The letter is not stored — there is no database of letters, and it is held in memory only long enough to produce your answer — but UK GDPR requires us to name a processor we send your data to, and we were not naming one. That is a disclosure failure on the page whose entire job is disclosure, so we are publishing it.
What we changed12 July 2026: rewrote the entry to state plainly that a pasted or photographed letter goes to /api/decode-letter and on to Anthropic’s Claude API as our processor (API inputs are not used to train their models under their commercial terms), that we never store it, and that /decode-classic remains a fully local option where nothing leaves your device at all.
SourceInternal review of netlify/functions/decode-letter.js against the published notice; Anthropic commercial terms / privacy policy. UK GDPR Art. 13 — recipients or categories of recipients must be disclosed.
26 June 2026
Trust claim
Page: index.html (homepage) + /login
Two unverifiable trust claims — “Bank-level encryption” and “Trusted by thousands” — removed from the homepage hero.
The homepage hero trust row carried “Bank-level encryption” and “Trusted by thousands”, and the (not-yet-live) sign-in page carried a five-star rating plus “Trusted by thousands” and “Bank-level encryption”. “Trusted by thousands” is an unmeasured usage figure and the five stars an unsubstantiated rating — both breach our rule against unverified usage stats. “Bank-level encryption” is misleading for a local-first app with no backend: everything stays in your own browser, so there is no server-side data to encrypt. We replaced both with claims that are actually true.
What we changed26 June 2026: homepage hero now reads “Secure & private · Private by design · never sold · Sourced to GOV.UK”; the sign-in page dropped the star rating + usage claim, and “Bank-level encryption” became “Private & secure”.
SourceInternal protected-content rule check (no fake usage stats; no misleading security claims). SortedUK is local-first with no backend, so files never leave the device.
26 June 2026
Factual
Page: /pension-credit + 7 others
Our Pension Credit top-up figure was a year out of date — we showed the 2025/26 amount labelled as 2026/27.
Pension Credit’s Standard Minimum Guarantee (the level it tops your weekly income up to) rose 4.8% in April 2026 to £238.00 for a single person and £363.25 for a couple. An earlier update had only brought our pages from the 2024/25 figure (£218.15/£332.95) to the 2025/26 figure (£227.10/£346.60) while labelling it 2026/27 — so it was understating the amount across eight pages. We spotted it because our State Pension guide already had the correct 2026/27 figure while the Pension Credit guide did not. We verified the current amount against GOV.UK and Age UK and corrected every instance to £238.00 / £363.25.
What we changed26 June 2026: Pension Credit Guarantee Credit updated to £238.00 single / £363.25 couple (2026/27) across pension-credit, check-my-benefits, dataset, which-debt-first, passport, my-sorted, search and methodology.
SourceLive GOV.UK Pension Credit + “Benefit and pension rates 2026 to 2027” + Age UK Factsheet 48, verified 26 June 2026.
26 June 2026
Factual
Page: /business-funding + 5 others
We listed the Employment Allowance as £5,000 with a £100,000 eligibility cap — both changed in April 2025.
From 6 April 2025 the Employment Allowance (which cuts an eligible employer’s Class 1 National Insurance bill) rose from £5,000 to £10,500 a year, and the rule that you could only claim if your previous-year employer NI bill was under £100,000 was removed. Six places still showed the old £5,000 figure and/or the £100,000 cap — /business-funding, /better-off, /opportunity-engine, /next-move, /life-gps and the site search index. We verified the current figure against live GOV.UK (“Claim Employment Allowance” + the 2026/27 employer rates) and corrected every instance to £10,500 with the cap removed.
What we changed26 June 2026: Employment Allowance updated £5,000 → £10,500 and the £100,000 prior-year cap removed across business-funding, better-off, opportunity-engine, next-move, life-gps and search.
SourceLive GOV.UK “Claim Employment Allowance” + “Rates and thresholds for employers 2026 to 2027”, verified 26 June 2026.
18 June 2026
Factual
Page: /winter-fuel-payment
Our Winter Fuel Payment guide still described the old “Pension Credit only” rule — the policy had been reversed.
For winter 2024/25 the Winter Fuel Payment was restricted to pensioners on Pension Credit or certain other benefits. The government reversed that for winter 2025/26: it now goes to almost all pensioners in England & Wales automatically (£200, or £300 if 80+), and is recovered by HMRC only where an individual’s taxable income is over £35,000. Our guide still told pensioners they needed Pension Credit to qualify, and pushed a now-meaningless “claim by 21 December” deadline. We verified the current rule against live GOV.UK and rewrote the page end-to-end — the headline, eligibility, FAQ, the FAQ & HowTo structured data, the meta/social description, and the prepare-engine task — to the correct 2025/26 position, while keeping the (still valid) point that Pension Credit is worth claiming for the other help it unlocks.
What we changed18 June 2026: winter-fuel-payment.html + the /prepare engine task rewritten to the restored 2025/26 rules (automatic for almost all pensioners; £35,000 HMRC clawback; Pension Credit no longer required).
SourceLive GOV.UK Winter Fuel Payment overview + eligibility pages, verified 18 June 2026.
18 June 2026
Factual
Page: /prepare
The Prepare engine showed a dollar ($) icon on money claim cards — wrong for a UK service.
The “Prepare & submit a claim” engine used a Lucide “dollar-sign” icon on every money and income claim card, which renders as “$”. SortedUK is a UK service and all money here is in pounds. Spotted by the owner. We swapped it to the Lucide pound-sterling (£) glyph and ran a full sitewide audit confirming no other visible “$” remains anywhere — the only dollar signs left are inside code (regular expressions and template syntax), not anything a visitor sees.
What we changed18 June 2026: ICON.money on /prepare changed from a dollar-sign to a pound-sterling glyph; sitewide “$” audit confirmed clean.
SourceOwner report + internal sitewide audit, 18 June 2026.
10 June 2026
Factual
Page: /terms
The terms page described Sorted Pro as a purchasable one-off product with a 14-day money-back guarantee — it is not on sale.
A legacy paragraph from an earlier product plan said “SORTED Pro is an optional one-off purchase” with a money-back guarantee. Sorted Pro has never been on sale and no payment has ever been taken — describing it as purchasable on a legal page was wrong. The paragraph now states plainly that Pro is a planned premium tier, not yet on sale, and that its terms will be published before any payment is ever taken. We also corrected the contact email to our live address (business@sorteduk.uk) and removed stray corrupted bytes at the end of the file.
What we changed10 June 2026: Pro paragraph rewritten to the honest position (planned, not on sale, no payments taken); contact email corrected; file corruption removed; effective date updated.
SourceInternal audit, 10 June 2026 — cross-checked against /pro and /promise, which already stated the honest position.
8 June 2026
Factual
Page: /get-help + 6 other pages
16 helpline cards dialled a different number than they displayed; wrong Help to Claim number sitewide.
On the /get-help helpline directory, 16 cards showed the correct, current phone number in their visible text but the tap-to-dial link behind the card still pointed at an older or different number — so tapping the card on a phone could dial the wrong line (affected: CALM, Switchboard, Crisis, LEASE, National Energy Action, Asthma + Lung UK, Versus Arthritis, Working Families, Maternity Action, ME Association, Independence at Home, Living Made Easy, RCJ Advice, Refugee Council, Independent Age, Solace Women's Aid). Separately, several pages labelled the wrong number as Citizens Advice Help to Claim: some used 0808 196 3651 (a Citizens Advice debt line) and others 0800 144 8848 (the Relay UK accessibility route). The correct Help to Claim line for England is 0800 144 8444.
What we changed8 June 2026: every tap-to-dial link on /get-help now dials exactly the number shown on its card (all 100 phone links on the page re-audited). All 13 "Help to Claim" references across check-my-benefits, universal-credit, need-food, found-today, life-events, is-this-normal and search now show and dial 0800 144 8444. References correctly labelled as the general Citizens Advice Adviceline (0800 144 8848) were left unchanged.
SourceInternal deep audit, 8 June 2026, cross-checked against citizensadvice.org.uk.
8 June 2026
Factual
Page: /better-off + /decide + /opportunity-engine
Out-of-date money figures: first-time-buyer Stamp Duty thresholds, Right to Buy cap, and four benefit rates.
Three calculators carried figures that were correct when written but had since changed. /better-off and /decide still used the temporary first-time-buyer Stamp Duty relief thresholds (0% to £425k, 5% to £625k) which ended 31 March 2025 — current rules are 0% to £300k, 5% £300k–£500k, no relief above £500k, and the standard nil-rate band reverted to £125,000. /better-off also still estimated the Right to Buy discount at "up to £102,400" — discounts were cut on 21 November 2024 to regional caps of £16,000–£38,000 (England), as our own /right-to-buy page already said. /opportunity-engine result cards still showed the ended Household Support Fund as a live route (it closed 31 March 2026, replaced by the Crisis & Resilience Fund), a state-pension top-up deadline that passed in April 2025, and pre-2026/27 rates for Child Benefit, Maternity Allowance, ESA and PIP.
What we changed8 June 2026: both Stamp Duty calculators now use the post-April-2025 bands; Right to Buy corrected to the £16k–£38k regional cap; the Household Support Fund card now routes to the Crisis & Resilience Fund; Child Benefit £26.05/£17.25, Maternity Allowance £187.18/wk, ESA up to £145.90/wk, PIP up to £194.60/wk — all matching our verified benefit guides.
SourceInternal deep audit, 8 June 2026, cross-checked against GOV.UK and this site's own GOV.UK-verified guide pages.
5 June 2026
Factual
Page: /promise + /corrections + sitewide footer
Corrections inbox was not actually reachable until 5 June 2026.
From launch in May 2026 until 5 June 2026, the trust pledge at /promise and the "Email corrections@sorteduk.uk" CTA on this page pointed at a corrections@sorteduk.uk address that did not have a working mailbox behind it. The mailto: link opened the user's email client correctly, but mail sent to that address would have bounced because the sorteduk.uk domain had no MX records configured. This was a structural integrity failure of the trust pledge: we promised "every mistake we make is logged in public" but for ~3 weeks the channel to flag a mistake didn't actually deliver. The owner's personal email was always reachable separately, but the branded promise was a step ahead of the infrastructure.
What we changed5 June 2026: configured ImprovMX email forwarding for sorteduk.uk in Netlify DNS (MX records + SPF). Both business@sorteduk.uk and corrections@sorteduk.uk now forward to a verified inbox. Tested end-to-end. The "we publish every mistake" pledge is now structurally honest.
SourceInternal audit during foundations setup. Caught while configuring business email as Step 2 of the post-foundations sequence.
28 May 2026
Brand
Page: sitewide (~6 files)
Removed user-facing references to the AI model name.
Several pages — including the homepage, /decode-v2, /before-you and /life-events — referred to "Claude Opus" or "Claude" as the AI engine doing letter decoding. Naming a specific third-party model in user-facing copy was misleading because: (a) it implied the live decoder was always using that model, (b) when the API key isn't set on Netlify the decoder falls back to a classic rule-based engine, and (c) the brand naming choice is an internal decision that shouldn't be exposed.
What we changedAll visible references swapped to "AI" / "AI-assisted" / "the AI service" / "Sorted is reading". Backend Netlify Function unchanged.
SourceInternal brand audit. Flagged by the owner during routine page review.
22 May 2026
Factual
Page: index.html (homepage)
"Trusted by 100,000+ people across the UK" + Trustpilot 4.8 — removed.
Two unverifiable trust claims appeared in early hero-section drafts and on the /decode-v2 redesign mockup: a "Helping 1000s across the UK every day" / "Trusted by 100,000+ people" usage stat, and a "Rated 4.8/5 on Trustpilot" badge. Neither could be substantiated — SortedUK does not have a verified Trustpilot profile and the usage numbers were not measured. Both violated our own protected-content rule against fake usage stats.
What we changedReplaced with verifiable trust signals: "Free to use, no login required", "UK official sourced to GOV.UK, HMRC, DWP, NHS", "Private by design", "Honest by design".
SourceTrustpilot profile lookup (none exists) + internal protected-content rule check.
14 May 2026
Minor
Page: index.html (homepage)
Replaced "$" icon on the Find money tile with the £ glyph.
The Find money category tile on the homepage used a Lucide "dollar-sign" SVG, which renders as "$". Spotted in a user screenshot — small but wrong for a UK consumer-help site. Swapped to the Lucide "pound-sterling" glyph (£).
What we changedReplaced the inline SVG path. Same icon size, same colour, same hover state.
SourceUser screenshot. Verified the only "$" in any visible UI was on this tile.
Spotted something wrong? Tell us.
If you see an error on SortedUK — a rate that's out of date, a phone number that's wrong, a rule that's been superseded, a typo, a missing source — please flag it. Every report gets investigated. If we agree it's wrong, we fix it and add a row to this log.