Corrections log
Every mistake we made. In public.
Last verified 5 Jun 2026 · Source v304 public corrections discipline + 7-day fix SLA · Publisher: SortedUK Ltd (filed 5 Jun 2026)
When SortedUK gets something wrong, we publish the correction here — dated, sourced, with what was wrong, why, and what we changed. No other UK consumer-help platform does this in public. We think it's the single most honest thing we can do.
SortedUK corrections · cumulative since launch
4
Public corrections to date
100%
Published within 7 days
0
Hidden, paywalled or quietly removed
Why we publish this publicly.
Most UK consumer-help platforms quietly edit their pages when they get something wrong. The page improves; the mistake disappears. The reader has no way to know what was once wrong. There is no audit trail.
SortedUK takes the opposite approach. Every correction is logged here with the date, the page affected, what was wrong, why it was wrong, what we changed, and how we know. If you read something on Sorted today, you can check whether the underlying claim has been corrected. If we say a benefit rate is £230.25/week, you can see when we verified it and whether we previously had a different number.
This is the only way to be trusted by readers, regulators and journalists at the same time. An untracked correction is a marketing edit. A published correction is accountability.
Corrections, newest first
6 entries · all dated
8 June 2026
Factual
Page: /get-help + 6 other pages
16 helpline cards dialled a different number than they displayed; wrong Help to Claim number sitewide.
On the /get-help helpline directory, 16 cards showed the correct, current phone number in their visible text but the tap-to-dial link behind the card still pointed at an older or different number — so tapping the card on a phone could dial the wrong line (affected: CALM, Switchboard, Crisis, LEASE, National Energy Action, Asthma + Lung UK, Versus Arthritis, Working Families, Maternity Action, ME Association, Independence at Home, Living Made Easy, RCJ Advice, Refugee Council, Independent Age, Solace Women's Aid). Separately, several pages labelled the wrong number as Citizens Advice Help to Claim: some used 0808 196 3651 (a Citizens Advice debt line) and others 0800 144 8848 (the Relay UK accessibility route). The correct Help to Claim line for England is 0800 144 8444.
What we changed8 June 2026: every tap-to-dial link on /get-help now dials exactly the number shown on its card (all 100 phone links on the page re-audited). All 13 "Help to Claim" references across check-my-benefits, universal-credit, need-food, found-today, life-events, is-this-normal and search now show and dial 0800 144 8444. References correctly labelled as the general Citizens Advice Adviceline (0800 144 8848) were left unchanged.
SourceInternal deep audit, 8 June 2026, cross-checked against citizensadvice.org.uk.
8 June 2026
Factual
Page: /better-off + /decide + /opportunity-engine
Out-of-date money figures: first-time-buyer Stamp Duty thresholds, Right to Buy cap, and four benefit rates.
Three calculators carried figures that were correct when written but had since changed. /better-off and /decide still used the temporary first-time-buyer Stamp Duty relief thresholds (0% to £425k, 5% to £625k) which ended 31 March 2025 — current rules are 0% to £300k, 5% £300k–£500k, no relief above £500k, and the standard nil-rate band reverted to £125,000. /better-off also still estimated the Right to Buy discount at "up to £102,400" — discounts were cut on 21 November 2024 to regional caps of £16,000–£38,000 (England), as our own /right-to-buy page already said. /opportunity-engine result cards still showed the ended Household Support Fund as a live route (it closed 31 March 2026, replaced by the Crisis & Resilience Fund), a state-pension top-up deadline that passed in April 2025, and pre-2026/27 rates for Child Benefit, Maternity Allowance, ESA and PIP.
What we changed8 June 2026: both Stamp Duty calculators now use the post-April-2025 bands; Right to Buy corrected to the £16k–£38k regional cap; the Household Support Fund card now routes to the Crisis & Resilience Fund; Child Benefit £26.05/£17.25, Maternity Allowance £187.18/wk, ESA up to £145.90/wk, PIP up to £194.60/wk — all matching our verified benefit guides.
SourceInternal deep audit, 8 June 2026, cross-checked against GOV.UK and this site's own GOV.UK-verified guide pages.
5 June 2026
Factual
Page: /promise + /corrections + sitewide footer
Corrections inbox was not actually reachable until 5 June 2026.
From launch in May 2026 until 5 June 2026, the trust pledge at /promise and the "Email corrections@sorteduk.uk" CTA on this page pointed at a corrections@sorteduk.uk address that did not have a working mailbox behind it. The mailto: link opened the user's email client correctly, but mail sent to that address would have bounced because the sorteduk.uk domain had no MX records configured. This was a structural integrity failure of the trust pledge: we promised "every mistake we make is logged in public" but for ~3 weeks the channel to flag a mistake didn't actually deliver. The owner's personal email was always reachable separately, but the branded promise was a step ahead of the infrastructure.
What we changed5 June 2026: configured ImprovMX email forwarding for sorteduk.uk in Netlify DNS (MX records + SPF). Both business@sorteduk.uk and corrections@sorteduk.uk now forward to a verified inbox. Tested end-to-end. The "we publish every mistake" pledge is now structurally honest.
SourceInternal audit during foundations setup. Caught while configuring business email as Step 2 of the post-foundations sequence.
28 May 2026
Brand
Page: sitewide (~6 files)
Removed user-facing references to the AI model name.
Several pages — including the homepage, /decode-v2, /before-you and /life-events — referred to "Claude Opus" or "Claude" as the AI engine doing letter decoding. Naming a specific third-party model in user-facing copy was misleading because: (a) it implied the live decoder was always using that model, (b) when the API key isn't set on Netlify the decoder falls back to a classic rule-based engine, and (c) the brand naming choice is an internal decision that shouldn't be exposed.
What we changedAll visible references swapped to "AI" / "AI-assisted" / "the AI service" / "Sorted is reading". Backend Netlify Function unchanged.
SourceInternal brand audit. Flagged by the owner during routine page review.
22 May 2026
Factual
Page: index.html (homepage)
"Trusted by 100,000+ people across the UK" + Trustpilot 4.8 — removed.
Two unverifiable trust claims appeared in early hero-section drafts and on the /decode-v2 redesign mockup: a "Helping 1000s across the UK every day" / "Trusted by 100,000+ people" usage stat, and a "Rated 4.8/5 on Trustpilot" badge. Neither could be substantiated — SortedUK does not have a verified Trustpilot profile and the usage numbers were not measured. Both violated our own protected-content rule against fake usage stats.
What we changedReplaced with verifiable trust signals: "Free to use, no login required", "UK official sourced to GOV.UK, HMRC, DWP, NHS", "Private by design", "Honest by design".
SourceTrustpilot profile lookup (none exists) + internal protected-content rule check.
14 May 2026
Minor
Page: index.html (homepage)
Replaced "$" icon on the Find money tile with the £ glyph.
The Find money category tile on the homepage used a Lucide "dollar-sign" SVG, which renders as "$". Spotted in a user screenshot — small but wrong for a UK consumer-help site. Swapped to the Lucide "pound-sterling" glyph (£).
What we changedReplaced the inline SVG path. Same icon size, same colour, same hover state.
SourceUser screenshot. Verified the only "$" in any visible UI was on this tile.
Spotted something wrong? Tell us.
If you see an error on SortedUK — a rate that's out of date, a phone number that's wrong, a rule that's been superseded, a typo, a missing source — please flag it. Every report gets investigated. If we agree it's wrong, we fix it and add a row to this log.