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Queue Resolver

Don't wait in the wrong queue.

The Household Support Fund ended on 31 March 2026 and was replaced by the Crisis and Resilience Fund from 1 April 2026 - it runs through local councils in England, so ask your council about Crisis and Resilience Fund support. It was replaced by the Crisis and Resilience Fund, which your local council runs.

Tell us what you're waiting for. We'll show the fastest safe route, what to prepare, what to say, and when to escalate. Free, no login. We never tell you to fake urgency or jump a queue — we make sure you're in the right one.

Life-threatening emergency? Call 999 · medical urgency that's not life-threatening: NHS 111 · homeless tonight: contact your council's homelessness duty team immediately · suicidal thoughts: Samaritans 116 123.
Step 1 of 3

What are you waiting for?

Pick the closest area. We'll narrow it down on the next screen.

Step 2 of 3

Tell us a bit more.

Pick the specific queue, then add anything you know. Everything is optional — the more you tell us, the better we tailor the answer.

Your route

Sorted is not a regulator and is not affiliated with the NHS, DWP, councils, HMRC, the Home Office, or any ombudsman. We point you at official UK routes and explain them in plain English. We never tell you to fake urgency, claim something untrue, or jump a queue. For urgent legal help, contact Citizens Advice (registered charity 279057). Sources for each route are shown next to the answer.

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