The UK Decision Ledger
What actually happens when people fight back.
Last verified 27 Jun 2026 · Source anonymised opt-in user outcomes + ≥30 threshold per category
SortedUK is one of the few UK consumer-help platforms that publishes its own outcomes — every Council Tax band challenge, every PIP appeal, every parking fine appeal, every benefit claim, every refund — in public. Sourced to real users who opted in to share their result anonymously.
Sourced to opted-in users
Anonymous by default
Published in public
Verified against UK official sources
Sorted users · cumulative · v1 cohort (May 2026 — ongoing)
0Outcomes recorded
0%Won or partially won
£0Reported by users as won, refunded or claimed
Honest note: this ledger starts small. The free service needs no login, so today outcomes are recorded mainly by users who saved a case to their Passport and came back to mark how it went. Accounts are now live (SortedUK trades under CA Capital Limited, company no. 10848369, ICO-registered, reference C1968991); two-way cross-device case sync is being added, and that is what turns this into the national UK Decision Ledger. The first aggregated public stat will be published once we have ≥30 verified outcomes in any single category. Until then: small, honest, growing.
Outcomes by category
Live · updated weekly
Council Tax band challenges
Early data
Householders who used /council-tax-band to formally challenge their VOA band. Wins include both rebanding and refund of past overpayments (up to the date of moving in).
0Attempts
—Win rate
—Avg refund
Source: opted-in users · verified to VOA decision letters where shared
PIP claim & Mandatory Reconsideration
Early data
Adults who used /pip to claim PIP, then went through MR or tribunal appeal. National DWP baseline: ~70% MR success at tribunal stage.
0Cases
—Award rate
—Avg weekly award
Source: opted-in users · DWP MR/tribunal national baseline shown for comparison on category page
Parking Charge Notice appeals
Early data
Drivers who used /appeal-parking to challenge a council PCN, private parking ticket (POPLA / IAS) or bus lane fine.
0Appeals
—Cancelled
—Avg fine waived
Source: opted-in users · Traffic Penalty Tribunal published stats shown for comparison
Pension Credit applications
Early data
Over-66s who used /pension-credit to claim. DWP-published baseline: ~64% of new claims awarded · average £4,200/yr.
0Claims
—Awarded
—Avg annual
Source: opted-in users · DWP National Statistics on Pension Credit caseload shown for comparison
Energy supplier disputes & refunds
Early data
Householders who used Sorted's letter writer or Decode to challenge an incorrect energy bill, demand a credit-balance refund, or escalate to the Energy Ombudsman.
0Disputes
—Resolved in user's favour
—Avg refund / credit
Source: opted-in users · Energy Ombudsman annual report baseline shown for comparison
Section 75 & chargeback claims
Early data
Cardholders who used /insurance-claims guidance to claim under Consumer Credit Act 1974 Section 75 (credit card) or debit-card chargeback.
0Claims
—Refunded
—Avg refund
Source: opted-in users · FOS annual review baseline shown for comparison
NHS Continuing Healthcare
Early data
Families who used /chc to apply for, or appeal a refusal of, NHS Continuing Healthcare funding. National baseline: ~32% of full assessments lead to eligibility.
0Cases
—Eligible
—Avg weekly funding
Source: opted-in users · NHS England CHC quarterly statistics shown for comparison
Council repairs & housing disrepair
Early data
Tenants who used /council-repairs to demand repairs, escalate to the Housing Ombudsman, or claim disrepair compensation.
0Cases
—Repaired / resolved
—Avg compensation
Source: opted-in users · Housing Ombudsman annual statistics shown for comparison
Why we publish this.
Every UK consumer-help service tells you what they offer. Almost none of them tell you whether it works. SortedUK is the first to publish its own track record — not selectively, not after editing, not on a media release. Every category. Every outcome. Honest about wins and losses.
This is the single hardest thing for a competitor to copy. A new platform can clone the look in three weeks. The outcome data takes three years to build. Once Sorted is the only UK consumer site you can verify by results, councils + media + government start citing this page as the canonical reference.
1
Anonymous always
We never publish anything that could identify a user. Each row is a count, a rate, an average — nothing about who.
2
Verified where possible
Users can optionally upload a redacted decision letter (VOA, DWP, PCN cancellation, FOS letter) so we can verify the outcome. Verified rows are flagged.
3
Compared to national baselines
Each category shows the official UK published baseline (DWP, NHS, FOS, Energy Ombudsman, etc.) alongside Sorted's number — so you can see whether using Sorted helps or hurts compared to the average.
Help the next person. Share your outcome.
If you used Sorted to challenge a Council Tax band, claim a benefit, appeal a fine, or fight a charge — open My Sorted, find the saved case, and mark how it went. That one click is what turns Sorted into the only UK consumer-help platform with a public win rate.