The UK Decision Ledger
What actually happens when people fight back.
Last verified 27 Jun 2026 · Source: none yet (outcome sharing is not built)
SortedUK plans to publish what happens when people challenge decisions — Council Tax bands, PIP appeals, parking appeals, refunds — using only outcomes that people choose to share. Nothing has been collected yet: the step that lets you share an outcome is not built, so every count on this page is zero.
Opt-in only (planned)
No names or case text
Counts shown only at 30 or more
Verified against UK official sources
Sorted users · cumulative · v1 cohort (May 2026 — ongoing)
0Outcomes recorded
—Win rate — published from 30 verified outcomes
£0Reported by users as won, refunded or claimed
Honest note: this ledger starts small. Marking a case as resolved in My Sorted stays on your device, or in your account if you sign in; none of it is sent to this ledger. Accounts are live (SortedUK trades under CA Capital Limited, company no. 10848369, ICO-registered, reference C1968991) and saved cases sync across devices when you sign in. The first aggregated public stat will be published once we have ≥30 verified outcomes in any single category. Until then: small, honest, growing.
Outcomes by category
In collection (beta)
Council Tax band challenges
Early data
Householders who used /council-tax-band to formally challenge their VOA band. Wins include both rebanding and refund of past overpayments (up to the date of moving in).
0Attempts
—Win rate
—Avg refund
Source: opted-in users · verified to VOA decision letters where shared
PIP claim & Mandatory Reconsideration
Early data
Adults who used /pip to claim PIP, then went through MR or tribunal appeal. Mandatory reconsideration and tribunal appeal are different stages; official outcome figures by period are in the Ministry of Justice tribunal statistics (SSCS).
0Cases
—Award rate
—Avg weekly award
Source: opted-in users · Ministry of Justice tribunal statistics for comparison, with period and population stated where shown
Parking Charge Notice appeals
Early data
Drivers who used /appeal-parking to challenge a council PCN, private parking ticket (POPLA / IAS) or bus lane fine.
0Appeals
—Cancelled
—Avg fine waived
Source: opted-in users · Traffic Penalty Tribunal published stats shown for comparison
Pension Credit applications
Early data
Over-66s who used /pension-credit to claim. DWP-published baseline: ~64% of new claims awarded · average £4,200/yr.
0Claims
—Awarded
—Avg annual
Source: opted-in users · DWP National Statistics on Pension Credit caseload shown for comparison
Energy supplier disputes & refunds
Early data
Householders who used Sorted's letter writer or Decode to challenge an incorrect energy bill, demand a credit-balance refund, or escalate to the Energy Ombudsman.
0Disputes
—Resolved in user's favour
—Avg refund / credit
Source: opted-in users · Energy Ombudsman annual report baseline shown for comparison
Section 75 & chargeback claims
Early data
Cardholders who used /insurance-claims guidance to claim under Consumer Credit Act 1974 Section 75 (credit card) or debit-card chargeback.
0Claims
—Refunded
—Avg refund
Source: opted-in users · FOS annual review baseline shown for comparison
NHS Continuing Healthcare
Early data
Families who used /chc to apply for, or appeal a refusal of, NHS Continuing Healthcare funding. National baseline: ~32% of full assessments lead to eligibility.
0Cases
—Eligible
—Avg weekly funding
Source: opted-in users · NHS England CHC quarterly statistics shown for comparison
Council repairs & housing disrepair
Early data
Tenants who used /council-repairs to demand repairs, escalate to the Housing Ombudsman, or claim disrepair compensation.
0Cases
—Repaired / resolved
—Avg compensation
Source: opted-in users · Housing Ombudsman annual statistics shown for comparison
Why we publish this.
Every UK consumer-help service tells you what they offer. Almost none of them tell you whether it works. SortedUK publishes its own track record — not selectively, not after editing, not on a media release. Every category. Every outcome. Honest about wins and losses.
1
Anonymous always
We never publish anything that could identify a user. Each row is a count, a rate, an average — nothing about who.
2
Verified where possible
Users can optionally upload a redacted decision letter (VOA, DWP, PCN cancellation, FOS letter) so we can verify the outcome. Verified rows are flagged.
3
Compared to national baselines
Each category shows the official UK published baseline (DWP, NHS, FOS, Energy Ombudsman, etc.) alongside Sorted's number — so you can see whether using Sorted helps or hurts compared to the average.
Help the next person. Share your outcome.
If you used Sorted to challenge a Council Tax band, claim a benefit, appeal a fine, or fight a charge — open My Sorted, find the saved case, and mark how it went. That one click is what builds a public win rate that anyone can check.