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Information, not advice.

Sorted is a free, impartial UK public-help guide. We can speed you up, translate jargon, and point at the right official source — but we are not a lawyer, doctor, debt adviser, accountant, or government department. Everything Sorted shows you is information to help you act, understand your rights, find benefits, financial support, and other help you may be entitled to — not a substitute for professional advice.

If you need professional advice, contact: Citizens Advice (0800 144 8848) for benefits, consumer or housing issues; NHS 111 for health concerns; 999 for emergencies; StepChange (0800 138 1111) for free debt advice; Refuge (0808 2000 247) for domestic-abuse support; Samaritans (116 123) if you need to talk.

What Sorted is

An independent, free, UK-focused signposting and explanation tool
A way to translate official letters, scam messages, and bureaucratic jargon into plain English
A directory of official UK sources (GOV.UK, NHS, Citizens Advice, Shelter, StepChange, Refuge, Samaritans, Report Fraud, etc.) with direct links
A set of free calculators and eligibility checkers covering benefits, financial support and other UK schemes using publicly published UK 2026/27 rates

What Sorted is not

Not a lawyer, solicitor, or legal advice service
Not a doctor, GP, or medical-advice service
Not the UK government, NHS, Citizens Advice, or any official body
Not a debt-advice service regulated by the Financial Conduct Authority
Not an Immigration Advice Authority (IAA, formerly OISC)-regulated immigration adviser
Not a substitute for reading the actual letter, contract, or notice you received

Accuracy and limits

We work hard to keep Sorted accurate. UK rates and rules are sourced from GOV.UK, the NHS, Citizens Advice, and other official publications. Where we are uncertain about how Sorted has interpreted a letter or situation, the result card clearly shows a confidence level and explains why. Where the situation is high-stakes — eviction, court letters, possible self-harm, fraud loss — Sorted shows an Urgent Human Help banner with the relevant free helpline.

However: rules change, rates are uprated each April, and individual situations always have details Sorted cannot see. Always verify what Sorted says against the original document, the official website, or a free human adviser before acting.

Letters and AI reading

The Letter Decoder sends the text or photo you submit to our AI processing provider (Anthropic) and returns a plain-English explanation; SortedUK does not store the letter (see the privacy notice). AI can misread or misclassify letters, especially unusual ones or poor-quality photos. Every result shows a confidence level with the reason, and flags anything that looks unusual. If Sorted suggests a deadline or amount, read it on the original letter — AI reading of photos is not perfect. If the AI service is unavailable, the page says so and points you to the letter guides on this site, which explain the same rules without AI.

Crisis and safety content

Crisis Mode lists free UK helplines (including Refuge, Samaritans, SHOUT, Shelter, StepChange, Papyrus and Age UK). These are operated by third parties and Sorted has no control over their availability, response times, or the advice they give. If you are in immediate danger, dial 999.

Liability

Sorted is provided as-is and free of charge. To the maximum extent permitted by law, the operators of Sorted accept no liability for any action you take based on information from Sorted, nor for any consequence of not using Sorted. Use of Sorted does not create any client relationship, fiduciary duty, or duty of care.

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation, where such limitation would be unlawful.

Pro

SORTED Pro is a planned optional premium tier. It is not yet on sale and no payments are taken today. Everything on Sorted is free today. Guides, checkers and calculators need no login; the AI features (Ask Sorted, Decode a letter, Plain English and Life Scan) use a free account with a daily allowance. If and when Pro launches, all Pro features will remain subject to the same disclaimers above, and its terms (including any refund policy) will be published here before any payment is ever taken.

External links

Sorted links to official UK government, NHS, charity and information sites. We have no control over their content and accept no responsibility for what you find there. Links to commercial services (banks, energy providers, etc.) are factual references and not endorsements.

Changes to these terms

We may update these terms occasionally. The “Effective” date at the bottom shows when. By continuing to use Sorted after a change, you accept the updated terms.

Contact

Questions or concerns? Email business@sorteduk.uk.

Effective 10 June 2026

SortedUK is a trading name of CA Capital Limited, a company registered in England & Wales (company number 10848369), registered office 320 Firecrest Court Centre Park, Warrington, WA1 1RG, VAT number GB 888 8255 50, registered with the ICO (reference C1968991). Sorted is an independent UK initiative. We are not affiliated with the UK government, the NHS, Citizens Advice, or any political party. These terms are governed by the laws of England and Wales.