This page describes what the software actually does, checked against the code rather than written from intent. Where information leaves your device, we say so, and we say who receives it.
Some things happen entirely on your device. Some things are sent for processing so we can give you an answer. We do not sell anything, run advertising, or use analytics or tracking cookies — and that part is verifiable in the code.
The honest short version: if a feature uses AI to explain something, the text you gave it is sent to our AI provider to produce that answer. It is not added to My Sorted unless you choose to save it.
Four features send your text to an external AI provider so it can be explained: Ask Sorted, Decode a letter, the plain-English translator and the full situation scan.
If you would rather not send a document at all, the guides on this site explain the same rules without any AI processing.
Some checks need real data from an authoritative source. In each case only the specific detail needed is sent:
These are the same organisations you would contact directly. We do not add your name or contact details to any of these requests.
Your IP address is briefly visible to our hosting provider (Netlify) and to the font service when the page loads, as it is for any website. We do not log or store it.
| Feature | Processed on your device | Sent for processing | Saved by default | Who receives it | Retention | How to remove it |
|---|---|---|---|---|---|---|
| Ask Sorted | No | Yes — your question | No | Anthropic (AI processing) | Not stored by SortedUK | Clear the box / nothing to delete |
| Decode a letter | No | Yes — the letter text you paste or upload | No | Anthropic (AI processing) | Not stored by SortedUK | Nothing saved unless you press Save |
| Plain-English translator | No | Yes — the text you paste | No | Anthropic (AI processing) | Not stored by SortedUK | Nothing saved unless you press Save |
| Full situation scan | No | Yes — what you describe | No | Anthropic (AI processing) | Not stored by SortedUK | Nothing saved unless you press Save |
| Scam check | Yes — pattern matching | No | No | — | — | Nothing leaves the page |
| Benefits check | Yes — answers stay in the page | No | Only if you save | — | Device only | Clear from My Sorted |
| Money Scan | Yes — answers stay in the page | No | Only if you save | — | Device only | Clear from My Sorted |
| Check a company | No | Yes — the company name | No | Companies House, FCA Register | Not stored by SortedUK | Nothing saved |
| Local help / postcode | No | Yes — your postcode | Only if you save it | postcodes.io, Parliament API | Not stored by SortedUK | Clear saved postcode in settings |
| Food bank finder | No | Yes — your postcode | No | Give Food (charity data) | Not stored by SortedUK | Nothing saved |
| Vehicle check | No | Yes — the registration | No | DVLA, MOT history API | Not stored by SortedUK | Nothing saved |
| Area / rent check | No | Yes — your postcode | No | postcodes.io, police.uk, Environment Agency | Not stored by SortedUK | Nothing saved |
| Tax tools | No | Yes — the figures you enter | No | None - calculated on this device | Not stored by SortedUK | Nothing saved |
| Saved cases & deadlines | Yes | No | Yes — on this device | — | Until you delete it | Delete in My Sorted |
| Theme, postcode, totals | Yes | No | Yes — on this device | — | Until you clear it | Clear browser data |
Some of what you choose to type or upload — a PIP letter, a fit note, details of a health condition or disability — is special category data under UK GDPR. We treat it with extra care: it is only processed when you actively choose to submit it for an answer, it is stored on this device by default wherever the feature allows, it is never used for marketing, advertising or profiling, and it is never sold or shared beyond the processing described on this page.
SortedUK is operated by CA Capital Limited (company no. 10848369), registered with the Information Commissioner’s Office as a data controller, reference C1968991. You can check this entry on the ICO’s public register. If you have a concern we cannot resolve, you also have the right to complain to the ICO.
SortedUK is operated by CA Capital Limited (company no. 10848369). Under UK GDPR you have rights of access, rectification, erasure, restriction, portability and objection. Because core features store data on your own device rather than our servers, most of those rights you can exercise directly and immediately.
For anything else, or to report something on this page that looks wrong, contact our contact page or the corrections log.
Privacy claims should be checkable. If you find a statement that does not match what the site does, tell us and we will correct it publicly.