Nobody in the UK should feel lost, hungry, scammed or unsupported.
Sorted is not a website. It is being built, slowly and carefully, as a friction-reduction layer between ordinary people and the UK systems they have to navigate — benefits, official letters, statutory rights, debt, tenancy, councils, HMRC, DWP, and the small daily emergencies in between. The work is translation, not rebellion. The aim is calmer interactions on both sides: better-informed citizens, fewer misunderstandings, fewer missed deadlines, fewer escalations that should never have been needed.
Sorted is built and run independently in the United Kingdom. We are not a government service. We are not advertiser-funded. We do not sell user data and we do not have investors steering what we ship. The work started after watching ordinary people panic over UK official letters they couldn't decode — council tax demands, HMRC penalties, DWP notices, parking fines — and realising gov.uk is accurate but exhausting. Nobody was going to build the calm front door unless someone just started.
The site went live in May 2026. The legal entity behind it — SortedUK Ltd — was filed at Companies House on 5 June 2026 via yourcompanyformations.co.uk (Order #5935479). Status: In Review — awaiting issuance of the Personal Verification Code and Company Number under the new ECCTA 2024 director identity verification rules. Approval is expected within 14–21 days. The Company Number will be published here the day it is issued. ICO Tier 1 Data Controller registration (£40/yr) follows on the same day, before any login or backend functionality is added. What we've shipped so far →
Contact. Partnerships and press: business@sorteduk.uk. Corrections to anything on the site: corrections@sorteduk.uk. If you represent a council, charity, ombudsman or public-sector partner, please reach out — SortedUK is built to reduce institutional load as well as citizen confusion.
For the specific commitments we make about how Sorted is built and run, see our public promises. These are the rules we ask the public to hold us to.
Every adult in the UK should know that when something goes wrong — a letter they do not understand, a benefit they might be owed, a scam they are worried about, a service they cannot access, a debt they cannot face — they can come here and find a correct, calm, sourced answer in plain English. Or be pointed to the right specialist who can.
That is the only test of whether this works.
Sorted is being built in four deliberate layers, in this order. We do not skip ahead. Each layer earns the next.
When someone arrives in distress — suicidal thoughts, homelessness tonight, domestic abuse, child safety concerns, financial-loss scam, hunger, no heat, mental health crisis — they reach the right helpline within seconds, with no AI generation between them and the answer. The numbers come from the named UK charity for each crisis, never from Sorted's own judgement. This layer is live now and is the floor under everything else.
Every UK benefit, every statutory entitlement, every threshold, every eligibility rule — sourced to GOV.UK, current to the relevant tax year, in plain English, with a guided application pathway. Citizens Advice has done this manually for nearly ninety years. Sorted does it digitally with the same accuracy and lower friction. The Department for Work and Pensions itself estimates roughly nineteen billion pounds a year in unclaimed UK benefits. The reason: people do not know what they are entitled to. This layer is the one Sorted is most focused on right now.
Every UK organisation involved in helping a person — Citizens Advice branches, Law Centres, Civil Legal Advice, food banks, drug treatment services, mental health crisis lines, ombudsmen, regulators, housing teams — listed, sourced, locatable by postcode. Not advice. Just: here is where to go, here is what they do, here is how to contact them. First items to arrive in this layer: food bank locator (Trussell Trust and Independent Food Aid Network data); drug addiction signposting (Frank and NHS drug services); mental health route map; housing crisis route map; and a Free Legal Help router — users answer plain questions (what happened, is there a court date, is anyone at safety risk, which UK nation), and Sorted returns the right free route (Civil Legal Advice, Shelter, Refuge, Rights of Women, Support Through Court, ACAS, Law Centre, Advocate, Citizens Advice) with an honest read on whether legal aid is likely available. Sorted explains the difference between "free legal help," "legal aid," "no win no fee," and "paid solicitor" because users confuse these constantly. Sorted itself never gives legal advice — it signposts, explains, prepares, and routes.
When someone has been routed to the right help and still has decisions to make — appeal or accept, respond or wait, formal or informal — Sorted shows the likely consequences using sourced UK data: tribunal success rates, average DWP reconsideration timelines, common tenancy escalation paths, council complaint response times. Not "AI predicts your outcome." Just: here is what usually happens, based on real UK numbers.
The list of things Sorted will not become is as important as the list of things it will. We say these in public so that we are bound by them.
These rules are public so that you can hold us to them.
The competitive position. Citizens Advice has eighty-seven years of trust and zero AI. MoneyHelper has Government backing. Each established UK advice body owns its specific area with deep specialist knowledge. Sorted does not beat them at what they do. Sorted's edge is being the coherent, calm, plain-English front door to all of them — the place where someone in confusion or distress can describe their problem and get pointed at the right specialist, with the right next step, sourced and current.
Sorted is built to be useful to the institutions citizens have to deal with, not adversarial to them. A user who arrives at Sorted before contacting a council, an ombudsman, or a regulator typically arrives at the right department, with the right reference numbers, with their evidence already organised, having read a plain-English explanation of what is normal in this kind of situation and what is not. That is a lower-friction interaction for the institution as well as a calmer one for the user.
Where Sorted's interests genuinely align with those of councils, regulators, charities and other public-sector partners:
If you represent a council, regulator, charity, housing association, ombudsman, or other public-sector organisation and would like to discuss how Sorted's signposting, plain-English layer, or anonymised insight could be useful to your team or the citizens you serve, write to business@sorteduk.uk. Sorted is independent and intends to stay that way, but partnerships that reduce citizen confusion and institutional load are exactly the kind of relationships the platform is being built to support.
If a sentence on Sorted is inaccurate, unclear, condescending, or out of date, tell us and it will be fixed publicly: corrections@sorteduk.uk
If Sorted ever drifts from the order or the discipline above — takes advertising, pays-to-rank, claims certainty it has not earned, monetises before earning the right to — tell us. Public visibility of the rules is the mechanism by which they hold.
Right now, the work is finishing the first eight calculators in Layer 2 against current GOV.UK content: Universal Credit, Personal Independence Payment, Pension Credit, Statutory Maternity Pay, Statutory Redundancy, the High Income Child Benefit Charge, Stamp Duty Land Tax, and take-home pay. Take-home pay is verified. The other seven are labelled "pending GOV.UK verification — estimate only" until they are audited one at a time.
That work is unglamorous and it is exactly what becoming UK public infrastructure looks like.