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Decode a letter

Decode any UK letter

Upload a photo, paste text, or share a letter in any format. Sorted reads it in plain English, finds the real deadline, drafts your reply, and tells you what support you may be owed.

Free No login Sourced to GOV.UK Your file isn’t stored

Add your letter in any way

We handle the hard part
Scan with camera Instant capture
Upload files PDF, JPG, PNG, Docx
Paste text Type or paste below
Share link Dropbox, Drive, email
Record or upload video MP4, MOV, WebM

You're in the right place. We'll explain what this means and what to do next.

Accepted: PDF JPG PNG HEIC WEBP DOCX TXT Email Max: 12 MB / file
Image may be hard to read For the clearest decode, retake in good light with the full page visible.
photo.jpg Ready to decode
0 / 12,000
UK letters only.
Extract key info Find deadlines Summarise Check for support Draft reply
Sorting your letter
1Reading the text
2Understanding what it means
3Finding deadlines & consequences
4Checking money & support you may be owed
5Creating your safest next step

We understand everything — so you don’t have to.

PDF Word Images Emails Web links Videos Screenshots Letters
…and more

What you’ll get

Plain English Summary
Real deadline & key dates
What you need to do
Possible support you can claim
Draft reply you can send
Reliable sources cited
Private — nothing stored without you pressing Save Free — no sign-up, no payment UK official sources cited on every result
Please read this first

There's free, calm help for this — let's get you to it.

You don't have to handle this alone. These UK helplines speak to people in this exact situation every day, and they're free.

Sorted just did this for you
Five things, in one upload.
In plain English

Letter type

🍃

However serious this looks, it can be sorted. Letters like yours are resolved every day — usually with one right move, made calmly. We'll guide you through it.

BEFORE YOU PAY — 2-MINUTE CHECK
Most "must pay" letters can be appealed, reduced, put on a plan, or offset by support: money you're owed · affordable plan · appeal / claim back
DID THIS GET IT SORTED?
✅ Sorted it · 💷 It saved me money · ⏳ Still working on it
Important deadline detected This letter has a tight deadline. Acting today gives you the most options.
Sender
Deadline
Letter type
Confidence
Sourced to UK official bodies · Decoded only — not stored

What this letter actually means

The safest next step

If you do nothing, here's the realistic worst case

    How serious is this, honestly

    Time
    Money

    A starter draft for your reply

    Saved to your Passport with the deadline tracked. Open Today to see what’s next.
    Open Today →
    Decoded by Sorted's plain-English engine, AI-assisted. Not legal advice. For binding rulings see Citizens Advice, a local law centre, or your council. If something here looks wrong, please tell us.
    Your safest next step today

    One letter doesn't fix everything. Pick what's next.

    Save this case to your Passport, scan for missing money, or get urgent help. Free. Sourced to UK official bodies. No login.

    Sourced to GOV.UK · HMRC · DWP · NHS · 45+ UK official bodies