Who was underpaid
The biggest errors hit people who reached State Pension age under the old system (before 6 April 2016). The main groups:
| Group | What went wrong |
|---|---|
| Married women / civil partners | Should have had an uplift based on their husband’s/partner’s NI (often to around 60% of his basic pension) but didn’t get it automatically. |
| Widowed people | Pension wasn’t increased to include amounts they could inherit from a late spouse or civil partner. |
| People aged 80+ | Didn’t get the Category D over-80 uplift they were entitled to. |
| Parents & carers (missing HRP) | Periods of Home Responsibilities Protection missing from the NI record (roughly 1978–2010) made the pension too low. |
A classic red flag: a married woman whose own basic pension is well under about 60% of her husband’s, or a widow whose pension didn’t change when her husband died. If that sounds familiar, check.