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Coverage & limits
What Sorted covers. And what it doesn’t.
Last verified 5 Jun 2026 · Source 80+ live tools + honest scope commitment
A national-trust app earns trust by being honest about its scope. This page lists everything Sorted covers today, everything it deliberately does not, and where to go instead. We update this page every time we add a new module or remove one.
The one-line rule: if Sorted does not cover your situation, the next-best official source is named in plain English with a working link. We do not leave you stranded. If you ever land on a "Sorry, can’t help" with nothing else — that’s a bug. Email us.
Letters 76 types Covered
Sorted can decode and explain the following UK letter and form types. For each, the result includes the issuer, what action is required, the deadline, your options, and the free escalation route.
Benefits & tax
- PIP refusal & assessment letters
- Universal Credit decision & sanction letters
- ESA, JSA, Attendance Allowance decisions
- Carer's Allowance letters
- Housing Benefit, Council Tax Reduction
- HMRC Simple Assessment, tax-code change
- HMRC penalty / late-filing notices
- Child Benefit / HICBC clawback letters
- State Pension award & forecast
Housing & debt
- Section 21 / Section 8 eviction notices
- Council tax recovery / liability orders
- Bailiff letters (CCJ, council, HMRC)
- Mortgage arrears letters
- Default notices & CCJs
- StepChange / debt-arrangement letters
- Energy bill change / disconnection threats
- Water arrears / debt letters
Health & care
- NHS referral letters
- Care-needs assessment letters
- Continuing Healthcare decision
- Carer's assessment outcomes
- Blue Badge decisions
Employment & rights
- Redundancy notices
- Disciplinary / dismissal letters
- ACAS early-conciliation letters
- Statutory pay queries (SSP, SMP, SPP)
- Tribunal claim acknowledgements
Immigration & identity
- Home Office decision letters (basic explanation)
- Right-to-rent / right-to-work checks
- Settlement scheme notifications
Consumer & financial
- Bank account-closure / freezing letters
- Credit card / loan default notices
- FOS complaint outcomes
- Energy / telecoms complaint outcomes
- DVLA letters (penalty, licence, V5C)
Scams 40+ patterns Covered
Sorted recognises the dominant UK scam patterns currently active. Every match shows the verdict, the official reporting route, and the action to take in the next sixty seconds.
- HMRC tax-refund / arrest / warrant texts and emails
- Royal Mail / Evri / DPD / Hermes / Parcelforce redelivery-fee scams
- Bank "safe account" / "move your money" phone scams
- "Hi Mum / Hi Dad" WhatsApp impersonation
- Romance scams & investment / crypto / trader scams
- Energy refund / smart-meter installer impostors
- DVLA "your licence has been suspended" texts
- NHS "missed appointment" fee texts
- Council tax refund / band rebate scams
- Job-offer / advance-fee scams
- Recovery / refund-broker scams (the "we'll get your money back" follow-on)
- Recruitment / payroll / direct-deposit impersonation
Benefits & calculators 23 tools Covered
Sorted runs deterministic calculations using publicly published UK 2026/27 rules. Every output shows the assumptions and the source.
- Take-home pay (Income Tax + NIC, all 4 UK nations)
- Universal Credit entitlement estimate
- Pension Credit qualification check
- Marriage Allowance eligibility
- Child Benefit + HICBC clawback
- Statutory Maternity / Paternity / Sick Pay
- Statutory redundancy pay
- Mandatory Reconsideration deadline tracker
- Stamp Duty Land Tax (England & NI)
- Mortgage affordability estimate
- Savings projection & pension projection
- Flight-delay compensation (UK261)
- Child Maintenance estimate (CMS formula)
- Bedroom Tax / spare-room deduction
- Self-employment tax estimate
- Capital Gains Tax estimate
- Inheritance Tax estimate (basic)
- Tax-code analyser
- Tax-free Childcare eligibility
- PIP rate calculator (from points)
- Holiday entitlement (any working pattern)
- Letter analyser (drop-in for any letter)
Rights modules Covered
- Workplace rights (contract, dismissal, discrimination, statutory pay)
- Tenant rights (deposits, repairs, eviction, harassment)
- Consumer rights (Consumer Rights Act 2015, refunds, faulty goods)
- Education rights (school admissions, exclusions, SEND, EHCPs)
- Health rights (NHS waiting times, second opinions, complaints, CHC)
- Disability rights (reasonable adjustments, Access to Work, Blue Badge)
- Family rights (Child Maintenance, residence orders — signposted only)
What Sorted does not cover Out of scope
The following are deliberately out of scope. For each, we tell you where to go.
Medical advice
- Symptoms, prescriptions, dosages, diagnoses, mental-health treatment plans → NHS 111, your GP, NHS.uk
Regulated financial advice
- Specific product recommendations, pension transfers, investment choices, complex tax planning → MoneyHelper, FCA-regulated advisers, StepChange
Regulated immigration advice
- Casework, application strategy, appeals → OISC-regulated advisers, GOV.UK adviser finder, free legal-aid charities
Northern Ireland & Scotland specifics
- Sorted aims to flag where rules diverge from England & Wales. For NI: nidirect.gov.uk. For Scotland: mygov.scot. Specific devolved benefits (e.g. Scottish Child Payment) are covered, with clear labels.
Business / company matters
- Company law, VAT, payroll, employment law from the employer side, IR35, contracting → Companies House, HMRC business helpline, ACAS for employers
Children acting alone
- Sorted is built for UK adults. Children under 13 should not be using Sorted alone. If you are under 18 and need help, Childline 0800 1111 is free, confidential and available 24/7.
Anything we cannot verify
- If a question depends on facts we cannot see (the original document, your account history, the exact wording of a contract), Sorted will say so and ask you to read the original or contact the issuer.
What we’re working on next
The roadmap below is openly published so you know what is and isn't built yet.
- Audio explanation — spoken-word version of every result card for users with low literacy.
- Welsh-language coverage — full localisation, not just translation.
- Court-letter decoder — CCJ, claim form, defence form, hearing notice (currently only partially covered).
- Carer-specific module — combined benefits / rights / respite signposting for unpaid carers.
- Care-leaver pathway — specific support for young people leaving the care system.
Found something we should cover?
Email hello@sorteduk.uk with the topic and (if possible) a sample letter. We prioritise additions by how many UK households are affected and how time-critical the situation is.