Common questions Do you hold our residents' data?

No. Benefit answers, health information and immigration status stay in the resident's own browser and are never sent to our servers. If a resident creates a free account, we store an email address and nothing else. That is deliberate it keeps special category data under UK GDPR Article 9 out of our systems entirely, which makes your DPIA considerably shorter.

What happens if a rate changes mid-year?

It goes in the corrections log and you get an email the same week. April is the big one, but mid-year changes happen the Universal Credit health element split on 6 April 2026 and the medical exemption certificate change on 16 July 2026 are both recent examples.

Can we see the source data?

Yes. Community tier and above get the machine-readable rates file. Enterprise gets bulk access and custom fields.

What if you go under?

Fair question for a small supplier. Enterprise licences include a data escrow clause so you keep the dataset. Ask and we will put the same clause in any tier.

SortedUK › For councils and housing associations

Keep local support information current, and help residents act on letters before they become arrears

Page updated 24 September 2026 · Public corrections log · How we check facts

Residents often miss council tax, housing and benefit deadlines because the letter was confusing, or because the local help they needed was listed somewhere out of date. SortedUK explains letters in plain English, works out which UK nation's rules apply, and points people to the official route or to free human help. We want to test, with a small number of councils and housing associations, whether that reduces repeat contact and late action. We will measure it, not assume it.

Live today, and free

Embeds for your site: quick letter decoder, scam check, UK helpline finder (embeds).
Open data under CC BY 4.0: helplines, recurring deadlines, money routes and statutory rates, each with a checked date and source (data).
Four-nation routing: Sorted asks where someone lives when a postcode area crosses a border. It never assumes England.

What we would pilot with you (in design, not for sale yet)

Local support records your officers maintain. Crisis support, welfare schemes, grants, food and housing support. Each record carries an effective date, a review date, a source and an owner, and moves through draft, review, published and expired. Out-of-date records stop showing automatically.
Consented hand-off packs. A resident can choose to send your team a case summary, timeline and documents, so they do not have to explain everything twice.
Aggregate monthly report. Common problems, journeys completed, hand-offs to people and local schemes viewed. Counts only, minimum group size 10, never individual residents.

How we would measure it

Before we start, we agree a baseline and at most three measures, for example repeat contacts about letters, officer minutes per case, or residents acting before a deadline. A DPIA and a data processing agreement come first. We report support identified, applications started and awards confirmed separately, and never add them together.

Honest status

We do not yet hold Cyber Essentials or ISO 27001, and we are not on G-Cloud. A pilot would be a small below-threshold engagement. Our privacy notice lists every processor. We will answer your security questionnaire truthfully, including the gaps.

We do not sell resident data, score residents for risk, or take referral fees. Advice organisations and charities are never charged for receiving referrals.

Email business@sorteduk.uk to talk about a pilot. See also SortedUK for organisations.

SortedUK is independent and is not a government body. Run by CA Capital Limited (company no. 10848369), ICO registration C1968991.

Want printable cards and wording to share as well? See the free partner kit.