For councils & public services

Residents aren't short of services. They're short of clarity.

SortedUK helps residents understand council letters, discover the support they're entitled to, and arrive prepared — so fewer reach you confused, and more reach you ready.

Talk to us about a pilot See what Sorted does

Independent — not a government body No resident data sold Routes to official sources Plain English & read-aloud

The problems we help with

Fewer avoidable contacts. Higher support uptake.

Too many avoidable calls

Residents call because they don't understand a letter or deadline.

Sorted explains council letters in plain English, with the deadline and next step — before they pick up the phone.

Support goes unclaimed

Council Tax Reduction, hardship funds and local welfare often go undiscovered.

Sorted surfaces the support a resident may qualify for and routes them to your scheme.

Incomplete applications

Forms arrive missing evidence, creating rework for your team.

Sorted gives an evidence checklist so residents apply right the first time.

Misrouted contact

Residents contact the wrong team and get bounced around.

Sorted identifies the issue type and points to the right department and route.

Digital exclusion

Some residents struggle with forms, reading or language.

Read-aloud, large text and plain English help more residents self-serve with dignity.

Problems escalate late

People ask for help only once a situation has become a crisis.

Clear next steps help residents act earlier, before arrears or enforcement.

An honest offer

Start with a small, measured pilot.

We're early-stage and we won't pretend otherwise. The honest way to find out if Sorted helps your residents is a focused pilot where we measure it together.

Focus: council-tax, housing & cost-of-living letters + local support
Measure: resident understanding, support discovered, application readiness
Anonymous trends only — no resident data shared without consent
A clear write-up of what worked and what didn't

What we'd measure

Outcomes, not vanity numbers.

Understanding

Did residents understand the letter and next step?

Support uptake

How many were routed to support they qualify for?

Application quality

Did applications arrive with the right evidence?

Avoidable contact

Did clearer letters reduce repeat calls and emails?

SortedUK is an independent platform — not a government body, not a law firm, and not a regulated adviser. We provide plain-English guidance and route residents to official sources and verified support. We never sell resident data.