Residents already use SortedUK free to turn confusing situations into structured, evidence-backed submissions — what happened, when, what they've already tried, and what would resolve it. Sorted Council is the receiving end we're building for councils, housing associations, charities and advice organisations: the same case, readable by the people who have to resolve it.
This part isn't a roadmap. The free Council Stress Solver covers 15 council categories — council tax, housing, repairs and damp, parking, complaints, social care, SEND, homelessness risk and more — and every case it produces follows the same structure.
The Sorted Submission Standard — six fields, the same order, every time:
01What happenedThe situation in plain English — no rant, no missing context
02WhenDates that matter, in order — first contact to today
03Evidence checklistPhotos, letters and documents the resident gathered before sending
04Reference numbersAccount, case and letter references collected up front
05Desired outcomeWhat would actually resolve this — stated, not implied
06Contact historyWho they've already spoken to, and what was said
Fewer half-formed emails. Fewer chase-up calls. First contact that's already triaged. See it from the resident's side at /council-help or read a full worked example at /example-report.
In development
The workbench we're building.
Eight tools for the receiving end. All future tense on purpose — nothing below exists yet, and we'd rather you hold us to a public list than a private pitch.
60-Second Case View
Will show an incoming case — situation, evidence, history, desired outcome — in one screen a caseworker can absorb in a minute.
AI Triage Engine
Will sort incoming submissions by urgency, statutory deadline and department — so the right team sees the right case first.
Response Assistant
Will draft a plain-English reply from the case file — for a human to check, edit and send, never to send itself.
Missing-Information Detector
Will spot what a submission still lacks — a date, a reference, a photo — and ask the resident once, not over five phone calls.
Housing Repair Command Centre
Will track repair and damp cases from first report to completed work — with photo evidence and timescales visible to both sides.
Case Timeline Engine
Will keep one shared, dated timeline per case — every contact, letter and action — so nobody re-explains from the start.
Resident Expectation Engine
Will tell residents what happens next and when — honestly — which is where most chasing, and most complaints, begin.
Resolution Dashboard
Will show what's being resolved, how fast, and where cases stall — anonymised and aggregated, never resident-by-resident.
Who it's for
Built for the organisations residents already write to.
Councils
Structured first contact for the services residents chase most — council tax, parking, repairs, complaints, social care.
Housing associations
Repair, damp and arrears cases that arrive with dates, photos and history already attached.
Charities
Clients who arrive pre-triaged, so adviser time goes to advising — not to assembling the story.
Advice organisations
A shared case structure between the person seeking help and the person giving it.
Principles
Resident + council + AI, working together.
Sorted Council will never replace caseworkers. The point is the opposite: less chasing, better submissions, faster resolution — so the humans on both sides spend their time on judgement, not on reconstruction.
Humans decideAI prepares, sorts and drafts — people review, choose and respond
Privacy firstOrganisational insights will be anonymised and aggregated only
Never soldPersonal data is never sold — to anyone, for any price
Where this actually stands — the honest answer
SortedUK Ltd was filed at Companies House on 5 June 2026 and its registration is currently in review. Organisational contracts, data-processing agreements and ICO registration come first — in that order — before any organisation's data is touched.
So today, this page is an invitation to talk, not a product for sale. What's real right now is the resident side: free, no login, live at /council-help. Our public commitments are at /promise.
The resident side is live. Let's talk about yours.
If you work at a council, housing association, charity or advice organisation and any of this would help your caseload, we'd genuinely like to hear how cases reach you today.