Broadband Social Tariff - How to Get Cheaper Broadband if You're on Benefits

Published 7 August 2026 · Facts checked against the sources listed at the end · Guidance, not financial advice

Internet access has become essential for everyday life. From managing finances and applying for benefits to accessing healthcare services, education, and staying connected with family, having a reliable broadband connection is more important than ever.

However, rising household costs mean many people are struggling to afford standard broadband packages.

A broadband social tariff is a cheaper broadband option designed to support people on certain benefits or low incomes. These discounted packages can help eligible households stay connected while reducing monthly bills.

This guide explains what broadband social tariffs are, who can qualify, how much they cost, and how to apply.

What Is a Broadband Social Tariff?

A broadband social tariff is a low-cost broadband package offered by internet providers to support customers who receive certain benefits. They're real broadband deals — typically £12–£25 a month — usually with no setup fee, no mid-contract price rises, and no exit fee, at speeds good enough for streaming, calls and everyday use.

Who Qualifies

Eligibility varies by provider, but almost all accept Universal Credit and Pension Credit, and many also accept income-related ESA, income-based JSA, Income Support or PIP. Providers confirm your eligibility through a DWP checking service — you don't need to send benefit letters.

How Much Could You Save?

An average standard broadband package costs well over £30 a month once mid-contract rises land. Switching to a social tariff typically saves £200–£240 a year. If you're mid-contract with your current provider, ask them first: most big providers must let eligible customers move to their own social tariff without an early-exit penalty.

How to Apply (10 Minutes)

1. Check Ofcom's up-to-date list of social tariffs — every participating provider and price is there.
2. Pick one available at your address (BT, Virgin Media, Sky, Vodafone and many smaller providers all offer one).
3. Apply on the provider's website or by phone and say you want their social tariff — they'll verify your benefit with the DWP and switch you over.

More Help With Bills

While you're at it: the Warm Home Discount takes £150 off electricity, energy bill help covers grants and hardship funds, water companies run their own social tariffs (£150–£400 a year off), and our free benefits checker sweeps everything else in one go.